Infirmière / Infirmier gestionnaire de cas / Bilingual Nurse Case Manager - Future Opportunities

Innomar Strategies; British Columbia; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading company in healthcare solutions is seeking a dedicated professional to provide patient support and manage case-related tasks. This role involves liaising with healthcare providers and assisting patients with medication access, ensuring adherence to therapy protocols. Candidates should possess a Bachelor's degree in healthcare and have relevant experience in the pharmaceutical or insurance industry. Join us to make a difference in the lives of patients and contribute to a healthier future.

Benefits

Medical benefits

Dental benefits

Vision benefits

Wellness programs

Professional development opportunities

Qualifications

• Minimum of 3 years in healthcare or related experience.
• Bilingualism (French and English) preferred.
• Experience in case management or bio-pharma industry preferred.

Responsibilities

• Provide support to patients and healthcare providers regarding medication access.
• Act as a liaison between patients, families, and healthcare providers.
• Manage and audit database files and information regularly.

Skills

Communication

Problem-solving

Teamwork

Multitasking

Negotiation

Analytical skills

Education

Bachelor’s degree in healthcare or related field

Tools

Microsoft Office

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

1. Provide support to patients and healthcare providers, including information on Patient Support services, specific diseases, and therapies based on manufacturer-provided materials and product monograph;
2. Work with patients and families to complete a needs assessment related to medication access;
3. Act as a liaison between patients, families, healthcare providers, and payers related to medication access;
4. Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state, or product-related questions, based on information provided as part of the program materials;
5. Provide ongoing support on disease state or product-related questions to ensure patient adherence, as dictated by the needs of the patient;
6. Refer the patient to contact their healthcare provider for clinical questions, assessments, and situations outside the scope of program materials or manufacturer product monograph;
7. Manage and audit database files and information regularly;
8. Administer and adhere to case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting, and liaising with healthcare providers;
9. Work directly with reimbursement specialists and physicians to secure funding for therapies; assist with alternative funding searches when needed;
10. Prepare for and attend specialized training sessions for specific therapies provided by the pharmaceutical team, as required;
11. Attend pharmaceutical meetings and patient conferences to educate patients and providers about Patient Support Program services;
12. Collaborate with patient associations and advocacy groups as required;
13. Establish and maintain partnerships with the pharmaceutical team;
14. Liaise with healthcare providers, pharmacies, infusion clinics, and other agencies to coordinate infusions, drug delivery, and resolve issues;
15. Communicate clearly with the manager, team, and clients regarding patient case management;
16. Participate in the training of new Drug Access Navigators, including shadowing and call monitoring;
17. Report adverse events following program SOPs;
18. Perform other duties and tasks as assigned, including standby/on-call responsibilities.

What your background should look like

• Bachelor’s degree in healthcare or a related field;
• Minimum of 3 years, preferably over 5 years, in healthcare, pharmaceutical, insurance industry, or related experience;
• Experience in healthcare and case management in medical/hospital practice or bio-pharma industry preferred;
• Bilingualism (French and English) strongly preferred;
• Strong multitasking, communication, problem-solving, and teamwork skills;
• Ability to understand medical information and communicate effectively;
• Ability to work autonomously and handle sensitive issues with negotiation skills;
• Strong business, financial, analytical, and mathematical skills;
• Excellent organizational, presentation, and computer skills (Microsoft Office);
• Availability to travel at least 15% per year.

What Cencora offers

We provide competitive compensation, benefits, and resources that foster an inclusive culture and support our team members’ purpose-driven work. Benefits include medical, dental, vision, wellness programs, support for working families, and professional development opportunities.

Schedule: Full-time

Affiliated Company: Innomar Strategies