front desk manager

Government of Canada - Central; Guelph; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic individual to oversee daily operations in a vibrant hotel setting. This role involves developing policies, supervising staff, and managing budgets while ensuring excellent customer service. The ideal candidate will possess strong communication skills and a client-focused approach, making a significant impact on the overall guest experience. Join a dedicated team where your leadership will foster a positive work environment and enhance operational efficiency. If you thrive in a fast-paced setting and are passionate about hospitality, this opportunity is perfect for you.

Qualifications

• 3-5 years of relevant experience in management or operations.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Develop and implement policies for daily operations.
• Supervise staff and conduct performance reviews.
• Prepare budgets and monitor revenues and expenses.

Skills

Client focus

Interpersonal skills

Oral communication

Written communication

Flexibility

Initiative

Team player

Education

College/CEGEP

Job description

Overview

Languages: English

Education

• College/CEGEP

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hotel, motel, resort

Responsibilities & Tasks

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Prepare budgets and monitor revenues and expenses
• Prepare marketing plans
• Implement marketing activities
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Develop and implement business plans
• Establish work schedules
• Manage events
• Organize and maintain inventory

Additional information

Personal suitability:

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Team player