Front Desk Coordinator

North American Dental Group; Central Ontario; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking dental practice that prioritizes patient care and satisfaction. As a Front Desk Coordinator, you will play a vital role in creating a welcoming environment, managing appointments, and ensuring seamless communication between patients and staff. Your skills in customer service and dental knowledge will help transform the dental experience for every visitor. This is an exciting opportunity to be part of a team dedicated to pioneering a new culture in dentistry, where empathy and excellence are at the forefront. If you have a passion for helping others and thrive in a dynamic environment, we would love to have you on board.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Healthcare Spending Account

Paid Time Off

401k

Voluntary Life Insurance

Disability Insurance

Employee Assistance Program

Employee Discount Program

Qualifications

• 1-5 years of customer service or dental experience preferred.
• Must be skilled in handling financial information and insurance verification.

Responsibilities

• Handle patient appointments and perform clerical tasks efficiently.
• Explain procedures to patients and manage financial arrangements.

Skills

Dependability

Quality Control

Customer Service

Insurance Verification

Dental Knowledge

Clerical Skills

Communication Skills

Education

High School Diploma

Associate’s Degree

Tools

Dental Software

Microsoft Office

Job description

Overview

Front Desk Coordinator/Call Center

“Open Up” to A Whole New Dental Experience

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

Wondering how this shapes your job experience?

We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team— help us pioneer a new culture of dentistry.

Smiling from Open to Close

Monday-Friday 8:00AM-6:00PM

One Saturday a Month 8:00AM-1:00PM

Responsibilities

Skills Required to Make a Great “Impression” on Our Team

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free.
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients, collects co-payments and verifies insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals.
• Call center duties.

Qualifications

So How Can You “Fill” This Role?

• High School Diploma or equivalent (Associate’s degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed.

Benefits

• Health, Dental and Vision Insurance (Full-time employees).
• Healthcare Spending Account.
• Paid Time Off.
• 401k.
• Voluntary Life & Disability Insurance.
• Employee Assistance Program.
• Referral Program.
• Employee Discount Program.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.