Account Manager

Poka Automate; Montreal; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

A leading company in digital transformation for manufacturing is seeking an experienced Account Manager. The role involves driving growth and deepening relationships with medium to enterprise clients, offering a dynamic and collaborative work environment with a hybrid work policy and competitive benefits.

Benefits

Dynamic and collaborative work environment.

Hybrid work policy.

Flexible schedule.

Group insurance from day one.

Telemedicine service.

Retirement plan after a year.

MacBook Pro and home office allowance.

Tasty snacks.

Professional development opportunities.

Qualifications

• 5+ years in account management, customer success, or software implementation.
• SaaS experience is essential (B2B, mid-to-enterprise preferred).
• Strong understanding of the manufacturing sector is a major plus.

Responsibilities

• Own and grow sales relationships with assigned accounts.
• Lead the sales process from need analysis to closing.
• Identify upsell / cross-sell opportunities and support renewals.

Skills

Account Management

Customer Success

Communication

Change Management

Tools

Salesforce

Job description

Poka is an innovative app designed for manufacturing companies that empower frontline workers to learn continuously, solve problems and collaborate in support of continuous improvement. Imagine a combination of Facebook and YouTube designed for factory workers. Say goodbye to paper, make way for tablets!

Poka has become a catalyst for digital transformation and manufacturing leaders such as Nestlé, Bosch, Kraft and Danone trust us with their transition to Industry 4.0.

We’re looking for an experienced Account Manager to drive growth and deepen relationships with our medium to enterprise clients. You’ll be part of a collaborative POD model, working alongside Customer Success to deliver real value and long-term success for our clients.

If you’re commercially savvy, customer-obsessed, and excited by the potential of digital transformation in manufacturing - this could be your next big move.

What You'll Do

• Own and grow sales relationships with assigned accounts
• Lead the sales process on assigned opportunities from need analysis to closing
• Identify upsell / cross-sell opportunities and support renewals
• Build compelling business cases aligned with customer priorities
• Collaborate closely with Sales, CS, Marketing, and Services teams
• Maintain accurate forecasts and activity in Salesforce
• Create and deliver persuasive presentations and respond to client needs

What You Bring

• 5+ years in account management, customer success, or software implementation
• SaaS experience is essential (B2B, mid-to-enterprise preferred)
• Strong understanding of the manufacturing sector is a major plus
• Excellent communication skills in English (French or other languages are a bonus)
• Good change management skills, navigating stakeholders, and building long-term value
• Able to thrive in a fast-paced, collaborative environment
• Willingness to travel (typically 1 - 2 client visits per month)

What we offer :

• Dynamic and collaborative work environment.
• Hybrid work policy - Work from the office one day a week if you live within a 40km radius to our Quebec City office or a 15 km radius to our Montreal office.
• 100% remote work if you do not live within the radiuses mentioned above.
• Truly flexible schedule and the possibility of taking every Friday afternoon off.
• Group insurance from day one (dental, medication, invalidity, travel, etc.).
• Telemedicine service with Dialogue.
• Retirement plan with Wealthsimple after a year.
• MacBook Pro and $500 allowance for your home office.
• Tasty snacks (Fresh fruits, snacks, coffees, teas, etc.)
• Whatever you need to keep learning and evolve professionally.
• Rapid evolution in your role. Your responsibilities will not be limited!
• Certain benefits are exclusively accessible to employees in Canada.

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