Customer Success Account Manager

Tulip; Toronto; Remote; CAD 80,000 - 110,000; Full time

Job summary

Tulip is seeking a Customer Success Account Manager to drive sales processes with existing clients and enhance contract values. With a focus on the retail industry, this client-facing role leverages your expertise in sales and customer relationships for impactful outcomes. Join us to be part of a dynamic team that values innovation and growth.

Benefits

Ability to work remotely full-time.

Flexible workweek options.

Healthcare plan with no wait time.

Paid parental leave.

Culture of openness and idea generation.

Qualifications

• 5+ years experience in enterprise customer success or sales.
• Experience selling software to retail or retail domain knowledge required.
• Proven executive presence.

Responsibilities

• Manage client sales processes, upsell opportunities, and renewals.
• Understand retail market dynamics and provide tailored solutions.
• Lead multiple sales cycles ensuring overachievement of quotas.

Skills

Customer relationship building

Communication

Presentation skills

Collaboration

Job description

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Join to apply for the Customer Success Account Manager role at Tulip

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It's our time to scale. It's your time to be part of something big.

Tulip's mission is bold. We're a team of experts who have worked with and for retailers over the past 20 years. We are driven to disrupt an entire industry and enable one of the world's largest job markets.

Tulip has built a retail mobile software platform that empowers leading retailers such as Mulberry, Chanel, Saks Fifth Avenue, Kate Spade, Coach, and Michael Kors to give mobile devices to their store associates so they can elevate service, sell more and provide a personalized experience.

Tulip is a place you come to make an impact, working with like-minded people to build something meaningful using the best technology. We are growing, and while lean is great, we need more people, energy, innovation and talent.

Right now, we are adding a Customer Success Account Manager to the team.You will serve as the subject matter expert for Tulip customer sales cycles. This is a fast-paced, highly-visible, client-facing role that provides the opportunity to use a versatile set of skills and make a big impact on the future of Tulip Retail.

What You'll Do

• Drive the existing client sales process from identification of upsell opportunities to the close of business while communicating a client-specific value proposition and gaining the confidence of the client’s senior operating executives.
• Own the customer renewal process driving for increased contract value
• Understand a retail or brand merchant’s store, digital marketing, and IT organization while being able to articulate solution recommendations in a retail industry-focused language.
• Execute a client sales process that moves a customer through the traditional software sales cycle
• Developing tailored value propositions and compelling reasons for the customer to select Tulip solutions.
• Manage multiple sales cycles to ensure over achievement of quota
• Networking with existing customer and partner relationships

What You Bring

• 5+ years previous experience in enterprise customer success or sales.
• Prior experience selling software to retail or retail domain knowledge is a must for this role.
• Proven customer relationship building skills and an executive presence.
• Excellent communication and presentation skills, including the ability to present complex concepts in an organized and articulate manner.
• Ability to work collaboratively as part of a small yet high performance team.

Tulip has perks, career progress, and an intimate culture. We have :

• Embraced remote culture! Work remotely, permanently, and full-time.
• Ability for employees in many roles to choose to work a 4½ or 4-day week.
• A “workcation” benefit that’ll let you work reduced hours in order to extend your vacations
• An excellent healthcare plan with no wait time, paid parental leave, and corporate gym rates.
• A culture of openness and idea generation. We have weekly all-hands and quarterly town halls. We pride ourselves on our transparency and keeping it real. From the most senior to the newest team member, we give you access to decision makers and career-building work.
• The opportunity to grow and apply new skills be it hands-on or leadership. We prioritize diversity, inclusion, and building a community. We're a little weird but in a good way.

Why we are awesome

Tulip is hungry and humble. When you join Tulip, you'll be part of a strong, thriving, diverse group of people who come from different disciplines, countries, and experiences. We do what we love and it shows in our unrelenting pursuit of affecting real change. We believe in investing in our people, building positive relationships with our customers, and treating our work like our craft.

Tulip is at the cutting edge of technology. We work with big-name retailers. It's a chance to step up to solving complex technical problems and develop a deeper understanding of the retail world while being part of a niche startup style company. We don't fear failure; we embrace challenges. We're excited about taking the lesser known paths, using the open source tools and keeping up with the pace of evolving tech solutions. It's fun, it's fast, and it's future-focused.

Tulip gives back. Inspired, passionate, and committed people helped make us the successful company we are today. We challenge norms and put people before profits. We believe we can build a great company that changes the technical space while simultaneously giving back to society and the community.

Feel like you can't tick all the boxes? If you have some of the skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply.

Tulip Retail is strongly committed to equal opportunities in employment. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, and others who may contribute to the further diversification of Tulip Retail.

Tulip Retail welcomes and encourages applications from people with disabilities. Accommodations are available by request for candidates taking part in all aspects of the selection process.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

IT Services and IT Consulting

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