information technology (IT) support technician

Government of Canada - Northern; Whitehorse; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading government organization is seeking a technical support analyst to provide user assistance and maintain computer systems. The role requires a college education and 3-5 years of experience in networking and customer service. The successful candidate will work on-site, ensuring systems operate efficiently and users receive the necessary support.

Benefits

Dental plan

Health care plan

Registered Retirement Savings Plan (RRSP)

Paid time off (volunteering or personal days)

Qualifications

• 3 to 5 years of experience in technical support.
• Knowledge of networking and security software.
• Excellent oral and written communication skills.

Responsibilities

• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computer.
• Provide advice and training to users.

Skills

Networking software

Networking hardware

Networking security

Customer service

Problem-solving

Attention to detail

Time management

Education

College/CEGEP

Tools

MS Office

MS Windows

MS Exchange

Job description

Overview Languages

English

Education

• College/CEGEP

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Perform Web-server backup and recovery operations
• Provide customer service
• Perform preventive maintenance
• Provide problem-solving services to network users
• Perform backup procedures to ensure data preservation

Experience and specialization Computer and technology knowledge

• Networking software
• Networking hardware
• Networking security
• Servers
• Security software
• MS Office
• MS Windows
• Networks
• MS Exchange
• Environment - Client/Server
• Voice over IP
• Cloud
• Firewall

Area of work experience

• Project planning

Additional information Transportation/travel information

• Willing to travel regularly
• Valid driver's licence

Work conditions and physical capabilities

• Tight deadlines
• Attention to detail
• Ability to work independently

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Organized
• Team player
• Time management
• Adaptability
• Positive attitude
• Quick learner

Benefits Health benefits

• Dental plan
• Health care plan

Financial benefits

• Registered Retirement Savings Plan (RRSP)

Other benefits

• Other benefits
• Paid time off (volunteering or personal days)