Store Operations Specialist

TJX Canada; Mississauga; On-site; CAD 60,000 - 85,000; Full time

Job summary

Join a leading off-price retailer as a Store Operations Specialist in Mississauga. This role focuses on enhancing store policies and processes, ensuring effective communication and operational efficiency. You'll partner with various departments to drive customer satisfaction and support team members. With opportunities for career advancement and a robust benefits package, your impact will be significant in improving store operations and customer experience.

Benefits

Associate discounts

Group Benefits package

Health Care Spending Account

Retirement Savings Program

Employee & Family Assistance Program

Comprehensive training and development resources

Career advancement opportunities

Tuition reimbursement programs

Qualifications

• Minimum two years of relevant retail operations experience.
• Lean Six Sigma Green Belt certification or progress towards certification is an asset.

Responsibilities

• Develop and implement enhancements to existing Store Operations policies.
• Partner with Customer Service and Media & Insights teams to maintain the Customer Satisfaction Survey Program.
• Drive store communications, training, and outreach related to sustainability.

Skills

Problem Solving

Organizational Skills

Time Management

Education

Post-secondary degree in Retail

Business Management

Job description

TJX Canada

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls—you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

We are an equal opportunity employer committed to inclusion and accommodation for all individuals.

Job Description:

We’re seeking a Store Operations Specialist to enhance our store policies and processes, ensuring smooth project rollouts and effective communication with internal teams. You will partner with various departments to maintain customer satisfaction programs, provide technical support, and drive operational efficiency. This role offers the opportunity to influence leadership, optimize tools, and participate in process improvement projects, all while supporting and mentoring team members. Join us to make a significant impact on our store operations and customer experience!

Why Work With Us?

• We value integrity, respect, and teamwork, fostering a diverse and inclusive culture.
• Enjoy associate discounts at our stores, available to you and eligible family members.
• Immediate access to our Group Benefits package, including a Health Care Spending Account, Retirement Savings Program, Employee & Family Assistance Program, and well-being resources.
• A competitive vacation package with an option for an extra week through our Vacation Trade Program.
• Comprehensive training and development resources to support your growth and success.
• Exciting career advancement opportunities and tuition reimbursement programs.

What You’ll Do:

• Develop and implement enhancements to existing Store Operations policies, processes, and programs, including project plans for new and relocated stores, damages, door-to-floor, markdowns, and service areas.
• Assess and determine strategies to support project rollouts, including scheduling, documentation, policies, procedures, and communication, in collaboration with internal teams such as Training, Technology, Workforce Planning, Merchandise, and Field Presentation.
• Partner with Customer Service and Media & Insights teams to maintain the Customer Satisfaction Survey Program, analyze reports, create operational guides, and coordinate vendor meetings.
• Communicate new Store Operations processes and programs to field teams, providing ongoing support and troubleshooting.
• Implement detailed timelines, set priorities, and manage operational initiatives effectively.
• Drive store communications, training, and outreach related to sustainability, fostering a culture of environmental responsibility within Store Operations.

About You:

• Minimum two (2) years of relevant retail operations experience.
• Post-secondary degree in Retail, Business Management, or a related field is preferred.
• Lean Six Sigma Green Belt certification or progress towards certification is an asset.
• Knowledge of project control principles and systems management.
• Strong problem-solving skills, with the ability to analyze information and research effectively.
• Excellent organizational skills, including change management, time management, and multitasking abilities, with minimal supervision.

If you’re ready to bring your energy and passion, we’d love to hear from you. Join us and be part of a place where every day offers a chance to make a difference.

Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.

Address: 60 Standish Court

Location: CAN, Home Office, Mississauga, ON

Salary Range: $60,082.50 - $84,115.50 per year. This range reflects the expected hiring range and may vary based on skills, qualifications, and experience.