Customer Service Representative-Remote (Bilingual: French / English)

Concentrix; Red Deer; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in customer service outsourcing is looking for dedicated individuals to join their team. This role offers the chance to work remotely while providing exceptional support to customers. With competitive pay and performance-based incentives, you will have the opportunity for career advancement in a supportive and inclusive environment. If you are fluent in both French and English, possess strong computer skills, and thrive in a customer-focused role, this could be the perfect opportunity for you to grow your career while making a difference in people's lives.

Benefits

Paid training

Performance-based bonuses

Registered Retirement Savings Plan

Paid time off

Comprehensive health benefits

Career advancement opportunities

Qualifications

• Must have at least 1 year of customer service experience.
• Strong computer skills and ability to work remotely.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Maintain knowledge of client products and services.

Skills

Fluent in French

Fluent in English

Customer service experience

Strong computer navigation skills

Ability to work in a quiet environment

Education

High school diploma or GED

Tools

iOS

MacOS

Job description

Employer Industry: Customer Service Outsourcing

Why consider this job opportunity:

1. Salary up to $25 per hour, including performance-based incentives
2. Paid training and opportunities for performance-based bonuses
3. Registered Retirement Savings Plan, paid time off, and comprehensive health benefits
4. Real potential for career advancement, with 80% of management positions filled internally
5. Supportive and inclusive company culture with a focus on personal development
6. Work remotely from the comfort of your home

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer’s preferred language
2. Assist customers in resolving basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain knowledge of client products and/or services, such as smartphones and computers
5. Offer additional products and services to enhance customer experience

What is Required (Qualifications):

1. Must speak fluent French and English
2. Minimum of 1 year of customer service experience
3. High school diploma or GED
4. Ability to work in a quiet, distraction-free home environment
5. Strong computer navigation skills and familiarity with technology

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS or comparable technology
2. Eagerness to learn new technologies and adapt quickly
3. Previous experience in a fast-paced customer service environment