Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix Trust & Safety; San Juan de Terranova; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company in IT services is seeking a Bilingual Customer Service Representative to work remotely. The role involves supporting customers through calls and online interactions, resolving issues, and providing exceptional service. Candidates must be fluent in Spanish and English, with at least one year of customer service experience. The company offers competitive pay, training, and opportunities for career growth.

Benefits

Paid training

Performance-based incentives

Medical, dental, and vision insurance

Employee Assistance Program (EAP)

Registered Retirement Savings Plan

Paid PTO and holidays

Health and wellness programs

Mentorship programs

Qualifications

• 1+ year of customer service experience.
• Ability to work in a quiet, distraction-free environment.
• Strong computer navigation skills.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluent in Spanish

Fluent in English

Customer service

Multi-tasking

Computer navigation

Education

High school diploma or GED

Job description

2 days ago Be among the first 25 applicants

Job Title:Customer Service Representative-Remote (Bilingual: Spanish / English)Job DescriptionJOB DESCRIPTIONThe Customer Service Representative-Remote (Bilingual: Spanish / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding clients products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)A NEW CAREER POWERED BY YOUAre you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!As a remote Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.CAREER GROWTH AND PERSONAL DEVELOPMENTThis is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative working from home, you will:Provide inbound customer support using a call flow guide in the customer’s preferred languageHelp customers resolve basic technical issuesTrack, document, and retrieve information in databasesOffer additional products and/or servicesDeliver expert customer experiences…with a smile. YOUR QUALIFICATIONSYour skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:The ability to speak fluent Spanish and English1+ year of customer service experience Open availabilityA high school diploma or GEDA quiet, distraction-free environment to work from in your homeProficiency in fast-paced multi-taskingEagerness to learn new technologiesStrong computer navigation skills and PC knowledgeA desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)High Speed internet (no wireless/hotspots or satellite) and a smartphoneWHAT’S IN IT FOR YOU One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:Starting wage will be between $16 and $20(pay rate will not be below applicable minimum wage).Paid training and performance-based incentivesLucrative employee referral bonus opportunitiesRegistered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)Health and wellness programs with trained partners to help promote a healthy youMentorship programs that support your rewarding career journey Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community supportCelebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and moreREIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”Location:CAN, ON, Work-at-HomeLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsConcentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a persons race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status. Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE and SK.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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