Automotive Estimator

Distinctive Auto Works; Colwood; On-site; CAD 50,000 - 63,000; Full time

Job summary

A leading auto repair company in Colwood is seeking an Estimator to enhance customer service and streamline repair processes. The role involves managing estimates, quality control, and customer interactions while ensuring compliance with safety standards. The ideal candidate will have industry experience and strong communication skills, contributing to a collaborative team environment. Join us to enjoy competitive salaries and benefits including extended health coverage and professional development opportunities.

Benefits

Extended health coverage

Professional development

Certified training

Qualifications

• Minimum of 1.5 years of progressive industry experience.
• Working towards I-CAR Platinum certification is an asset.

Responsibilities

• Support daily operations and quality control of the shop.
• Educate customers about claims and repair processes.
• Collaborate with the Shop Manager and Operations team.

Skills

Communication

Negotiation

Problem Solving

Time Management

Education

Post-secondary degree or diploma

Tools

Mitchell Estimating

Audatex

ALLDATA

Outlook

Job description

We're currently seeking an Estimator for our Colwood location, in BC. We offer competitive salaries for Estimators ranging from $50,000-$63,000, depending on experience. The successful candidate will support customer service, initial estimates, and repair plans. Primary duties focus on reducing customer effort and vehicle throughput, with active involvement in quality control, insurance relations, and parts management.

Key Responsibilities

1. Support daily operations by providing leadership to ensure stakeholder objectives are met in a safe, effective, ethical, and positive manner.
2. Support daily production, workflow, and quality control of the shop.
3. Use company dashboard to accurately identify and prioritize tasks.
4. Participate actively in daily production meetings.
5. Apply all insurance-specific policies and procedures expertly.
6. Identify and order parts from the management system after completing repair plans.
7. Educate customers about claims and repair processes.
8. Maintain awareness of production deadlines and update customers as required.
9. Provide customer service at vehicle drop-off and pick-up, including reviewing replacement and customer vehicles.
10. Walk with purpose, demonstrating care for the entire vehicle and all stakeholders.
11. Support pre and post vehicle diagnostic scanning.
12. Check for vehicle recalls while building repair plans.
13. Review vehicle history in the Management System.
14. Proactively leverage systems and resources to reduce effort, increase touch time, and decrease vehicle days in shop.
15. Collaborate with the Shop Manager, Operations team, and others to ensure compliance with health, safety, and employment standards.
16. Ensure adherence to internal policies, procedures, and guidelines.
17. Aim to close all files within 24 hours of vehicle delivery.
18. Support company standards in SPARKLE, safety, and security.
19. Perform other related duties as assigned.

Requirements

• Minimum of 1.5 years of progressive industry experience, including sales, customer service, or leadership.
• Post-secondary degree or diploma in a related field preferred; relevant experience considered.
• Experience in a fast-paced, team-oriented environment.
• Working towards I-CAR Platinum certification is an asset.
• Proficiency in Mitchell Estimating, Audatex, ALLDATA.
• Knowledge of ADAS systems, vehicle calibrations, and emerging vehicle technologies.
• Strong communication skills and ability to interact with senior leadership.
• Diplomacy, negotiation, and conflict resolution skills.
• Time management, problem-solving, and sound judgment skills.
• Customer service-oriented interpersonal skills.
• Proficiency in Outlook and video conferencing platforms; willingness to learn new applications.
• Desire for learning and development.
• Valid Class 5 driver's license with a clean abstract over the last 3 years.
• Legal entitlement to work in Canada without restrictions.

Benefits

Join the Distinctive Auto Works team and enjoy perks like extended health coverage, professional development, certified training, and more.

We appreciate all applicants' interest; only shortlisted candidates will be notified for interviews. No phone calls, please.

Thank you for your interest in Distinctive Auto Works.