Bilingual Underwriting Assistant - Surety

Liberty Mutual Canada; Toronto; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the insurance sector is seeking an Underwriting Assistant to support their Surety team in Toronto. The role involves processing Surety business, providing exceptional service to clients and brokers, and ensuring accuracy in documentation. Ideal candidates will have strong bilingual communication skills and relevant experience in the insurance industry.

Benefits

Flexible work environment

Competitive time off policy

Employee & Family Assistance Programs

Involvement in national employee committees

Qualifications

• Advanced level of English and French communication skills.
• At least 2 years of relevant work experience.
• Knowledge of the insurance industry preferred.

Responsibilities

• Process Surety business through data entry and prepare new bonds.
• Provide underwriting support to the Surety Underwriting team.
• Assist Accounting team with billing discrepancies.

Skills

Communication skills

Attention to detail

Multi-tasking

Documentation skills

Customer service

Education

Post-secondary education (Bachelors, Diploma)

Tools

Microsoft Office Suite

Job description

Reports To : Manager - Field Underwriting Support

Employment Type : Full-time Permanent

Company Overview :

Liberty Mutual Canada is the Canadian operation of Liberty Mutual Insurance Company. We offer a broad suite of surety and commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and / or multinational risks. Liberty Mutual Canada has over 250 employees and services its clients coast-to-coast from our regional offices in Vancouver, Calgary, Edmonton, Toronto, Montreal and Halifax.

At Liberty Mutual Canada, diversity is about all of us. Our promise to you is a culture that is collaborative, rewarding and empowering. We are committed to attracting and retaining employees across all dimensions of diversity and believe that recognizing, appreciating, and applying the unique insights, perspectives and backgrounds of each person cultivates an atmosphere of trust and respect. Diversity, Equity & Inclusion (DEI) is how we do business, and we’ll continue to invest in it to create a stronger global organization.

If you are unsure whether or not your experience matches every requirement below, we encourage you to apply anyway. We are looking for varied and diverse perspectives and experiences that we can add to our team!

Our core values guide all of our decision-making and come to life through our benefits and employee programs. We offer :

• A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance
• Competitive time off policy
• Employee & Family Assistance Programs
• An opportunity to get involved and become a member of one of our national employee committees – social responsibility, employee engagement, diversity, equity & inclusion

The Opportunity :

Liberty is seeking an Underwriting Assistant to support our Surety team. As a key member supporting the Distribution Operations team, the successful candidate will be responsible for performing underwriting support functions. If you are detail-oriented and a strong multi-tasker who is looking to grow your career in the insurance industry, please read further!

Duties and Responsibilities :

• Process Surety business through data entry supporting one or more product lines within a defined territory applying knowledge and understanding of surety products and producing error free work through strong attention-to-detail. This includes but is not limited to : prepare and execute new bonds, riders, enter rates and code new business, renewals, cancellations, endorsements, and reinstatements.
• Provide underwriting support to Surety Underwriting team (Underwriters, Bond Managers, etc) and legendary service to internal and external customers, including brokers and clients within a defined territory. Assists with customer inquiries and questions, as well as the input of new bond transactions.
• Retrieve information using various systems and updates agency information as appropriate, including billing, work flow and contractor's database systems. Prepare and verify documents for accuracy prior to entering into systems.
• Assist Accounting team with billing, premium and commission discrepancies upon request.
• Uses excellent verbal and written communication skills to engage with Home Office and field teams, LMC Finance, Surety IT, Surety Claims, and additional internal and external customers.
• Review and reconciles internal system reports as directed by Manager.
• Process, coordinate and / or validate data and documents to ensure quality and customer satisfaction.
• Provide administrative and general office / clerical support as needed.
• May participate on key special projects as requested, and perform additional assignments as instructed by manager

Skills & Qualifications :

• Advanced level of both English and French communication skills (verbal and written)
• Post-secondary education (Bachelors, Diploma etc.) and / or at least 2 years of relevant / related work experience
• Knowledge of the insurance industry is preferred or prior experience in Surety insurance operations is highly-desirable
• Strong written and verbal communication skills
• Strong demonstrated proficiency in Microsoft Office Suite, specifically Word and Excel
• Strong accuracy, attention to detail, and documentation skills
• Ability to multi-task and prioritize various projects / assignments in a high-volume, fast-paced environment.
• Must be able to work both independently and collaboratively in a diverse team environment

Liberty Mutual Canada is committed to fostering an inclusive, accessible environment where all employees feel valued and supported. We are committed to building a workforce that is representative of the communities we operate in and serve. If you are selected for an interview and require an accommodation for the recruitment process due to a disability (which may be invisible or visible, temporary or permanent), please let us know and we will work with you to meet your needs.

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