Bilingual Underwriting Operation Associate (12-month Contract)

CNA Insurance; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

CNA Insurance is seeking a Bilingual Underwriting Operation Associate for a 12-month contract. This role involves providing centralized underwriting support across Canada, managing account documentation, and ensuring quality standards. Candidates should possess strong communication skills in English and French, along with a university degree or college diploma. Join a company that values collaboration and innovation.

Qualifications

• Aspire to attain or have the Chartered Insurance Professional designation.
• Proven track record in customer service.

Responsibilities

• Provide centralized, high-volume underwriting support.
• Communicate with Underwriters/Brokers for information verification.
• Analyze account-specific information for Underwriter review.

Skills

Communication

Analytical

Organizational

Customer Service

Education

University degree or college diploma

Tools

Microsoft Office Suite

Job description

Join to apply for the Bilingual Underwriting Operation Associate (12-month Contract) role at CNA Insurance.

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Join to apply for the Bilingual Underwriting Operation Associate (12-month Contract) role at CNA Insurance.

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

Reporting to the Operations Team Lead, the overall purpose and objective of this position is to provide centralized, high-volume underwriting support for Underwriting Departments across Canada. The successful candidate will be responsible for the following:

Job Description:

1. Use CNA’s Internal Underwriting application to triage and process mid-term change endorsements for One World and Oneworld+ Policies, ensuring completeness and accuracy in accordance with established guidelines.
2. Communicate successfully with Underwriters/Brokers for verification and qualification of information as needed and to request information required to be part of the underwriting file.
3. Determine premiums for mid-term change endorsements accurately.
4. Familiarize and apply best business practices towards centralized service & maintain quality standards.
5. Communicate with external producers/customers and serve as the first-line point of contact on account-related matters while proactively identifying opportunities for upsell or account rounding.
6. Manage account documentation and ensure file completeness and quality (correspondence, proposals, agreement letters, endorsements, cancellations, etc.).
7. Coordinate account processing and servicing.
8. Work as a liaison between the underwriter and processing centers to ensure timely account setup, rating, issuance, and renewal prep activities.
9. Analyze account-specific information and summarize information and findings for Underwriter review (e.g., loss information, description of operations, financials, risk control reports).

In all responsibilities and interactions, employees are expected to adopt and align with CNA’s Winning Behaviours – to be externally focused, accountable, collaborative, innovative, inclusive, and continuously learning.

Qualifications:

• University degree or college diploma and aspire to attain or have been granted the Chartered Insurance Professional designation.
• Excellent communication skills, both written and verbal in English and French.
• A proven track record in customer service coupled with excellent interpersonal skills. Strong analytical, organizational, and time management skills. Must be detail-oriented.
• Customer service focused. Excellent written and verbal communication skills.
• Ability to conceptualize details and develop action plans for problem solving and decision making.
• Ability to work both independently and within a team environment with limited supervision.
• Knowledge of Microsoft Office Suite and other business-related software.

At CNA, we are committed to providing equal employment opportunities to all employees and applicants. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. CNA will consult with the applicant to provide suitable accommodation considering accessibility needs.

Additional Details:

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Financial Services and Insurance

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