Customer Service Agent - Cargo

San Francisco International Airport; Canada; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic team at an iconic Canadian symbol, where your passion for aviation and teamwork can take flight. This role involves providing exceptional customer service in cargo operations, handling inquiries, and managing shipments with precision. You will be responsible for ensuring compliance with regulations and maintaining safety standards while working in a fast-paced environment. Embrace the opportunity to contribute to a diverse and inclusive workplace that values your unique contributions. If you're ready to soar to new heights in your career, this position is perfect for you.

Qualifications

• Ability to work under pressure with minimal supervision.
• Possess necessary customs seals and security clearances.

Responsibilities

• Provide cargo customer services and handle inquiries.
• Process cargo, mail, and COMAT, ensuring compliance with regulations.

Skills

Customer Service

Communication

Problem Solving

Time Management

Education

Valid Driver's License

Valid Passport

Tools

Cargo Tracking System

Forklift

Job description

Starting Salary:

$22.92 / hour

Branch:

Cargo

Category:

Unionized (IBT)

Being part of Air Canada means joining an iconic Canadian symbol. If you are passionate about reaching new heights, teamwork, and making a meaningful contribution, let your career take flight by joining our diverse and vibrant team at the forefront of passenger aviation.

Responsibilities

• Provide Cargo customer services to the public, other airlines, agencies, and Company employees as prescribed by the Company.
• Handle inquiries from the public, other airlines, agencies, and Company employees.
• Receive, deliver, and process cargo, mail, and COMAT.
• Physically handle Cargo / Mail / COMAT manually or using machinery (e.g., forklift).
• Pick up or deliver aircraft spare parts from other carriers, and sign receipts.
• Drive Company vehicles.
• Compute cargo rates and tariffs, book shipments, and provide relevant information including Customs requirements.
• Handle cash and documents according to Company regulations.
• Process information using the Company's automated cargo tracking and accounting system.
• Manage Hazardous / Restricted material shipments following regulations.
• In the absence of the Manager or Lead Customer Service Agent, make operational decisions to ensure efficiency and protect Company interests.
• Communicate changes in rules, methods, or procedures to staff.
• Ensure sufficient supplies and materials are available.
• Collect and analyze statistical data.
• Investigate damaged or incomplete shipments and complete reports as needed.

Qualifications

• Use tact, good judgment, and initiative effectively.
• Express oneself clearly and pleasantly.
• Work under pressure with minimal supervision.
• Be trained to use the Company's cargo tracking and accounting system.
• Wear the prescribed uniform and conform to grooming standards.
• Possess a valid driver's license.
• Operate Company vehicles and machinery.
• Stand or sit for extended periods.
• Lift up to 70 lbs unaided.
• Maintain acceptable attendance.
• Possess a valid passport for training in Canada.
• Have necessary customs seals and security clearances.

Specific Requirements

• Wear safety shoes while on duty.
• Use hearing protection in designated high-noise areas.

Safety is a priority at Air Canada. All employees must refrain from being impaired by substances while on duty. Candidates will be subject to drug testing.

Linguistic Requirements

Preference will be given to bilingual candidates based on qualifications.

Diversity and Inclusion

Air Canada is committed to Diversity and Inclusion, creating a respectful, accessible, and rewarding work environment that values employees’ unique contributions. We are an equal opportunity employer and welcome applications from all candidates to reflect the diversity of our customers and communities. Only those selected for further steps will be contacted.