Customer Service, Call Centre, and Cargo Agent (Prince George)

Equest; Prince George; On-site; CAD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a dedicated Customer Service Agent to join their team in a dynamic and rewarding environment. This role focuses on providing exceptional service to passengers, handling inquiries, and ensuring smooth flight operations. With a commitment to safety and customer satisfaction, the ideal candidate will thrive in a fast-paced setting, demonstrating excellent communication and multitasking skills. The company values collaboration and offers a supportive workplace culture, along with comprehensive health benefits and exciting travel perks. If you are passionate about customer service and enjoy working in a team-oriented atmosphere, this opportunity is perfect for you.

Benefits

Extended Health Benefits

Dental Insurance

Vision Insurance

Travel Medical Insurance

Employee Assistance Program

Paid Sick Days

Employee Recognition Programs

Travel Discounts

Discounted Cargo Shipping

Flexible Work Schedule

Qualifications

• Experience in customer service is essential for this role.
• Ability to work under pressure and handle difficult conversations.

Responsibilities

• Respond to phone inquiries and book flight reservations.
• Resolve service disruptions and ensure a safe passenger experience.

Skills

Customer Service

Communication Skills

Multitasking

Problem Solving

Flexibility

Education

High School Diploma

Tools

Computer Systems

Credit and Debit Machines

Job description

Pacific Coastal Airlines is seeking a permanent part-time (20-32 hours per week) Customer Service, Call Centre, and Cargo Agent based in Prince George . We are seeking a candidate who is looking to enjoy a family-oriented, dynamic, and rewarding work environment. We are excited to welcome safety-oriented and customer service-minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in beautiful province of British Columbia.

The ideal candidate for this position is someone who has excellent phone and people skills and enjoys working in an ever-changing environment where multi-tasking and flexibility are the key attributes.

Note : Call Centre duties will be the primary (75%) responsibility of this role.

Job Responsibilities :

• Respond to phone inquiries regarding fares, schedules, routings, etc.
• Book, change and cancel flight reservations
• Resolve service disruption issues over the phone and in person, determining alternative flight options
• Check baggage and collect excess baggage / overweight charges
• Execute deplaning and boarding processes, ensuring a safe, on-time departure
• Process cargo shipments
• Possess an excellent understanding of company products, services, processes, and guidelines and promote them at all times
• Commitment to providing a safe, stress-free, and friendly passenger experience
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy
• Other duties as assigned

Qualifications and Competencies :

• Experience in customer service
• Ability to work under pressure with minimal supervision
• Clear and effective communication skills with demonstrated ability to have difficult conversations
• Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes
• Comfortable using computers, credit and debit machines
• Able to work outdoors during inclement weather conditions
• Flexible to work weekends, evenings, holidays and / or irregular shifts
• Must represent Pacific Coastal Airline in a professional manner to our partners, vendors, and customers
• Must be able to obtain and maintain designated security clearance
• Capable of lifting up to 70 pounds

Why Pacific Coastal Airlines?

Company Culture : We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Health Benefits : We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, an employee and family assistance program, paid sick days, and paid personal emergency days.

Travel Benefits : We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, Wes tJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines, and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs : We have employee recognition and reward programs, a milestone service recognition program, and employee appreciation events throughout the year.

Apply now!

Pacific Coastal Airlines is an equal opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, age, disability, or any other identifying characteristic.