Customer Service, Call Centre, and Cargo Agent (Prince George)

Pacific Coastal Airlines; Prince George; On-site; CAD 30,000 - 50,000; Part time

Job summary

Join a dynamic and family-oriented team at a leading airline, where your customer service skills will shine. This part-time role as a Customer Service, Call Centre, and Cargo Agent offers a rewarding environment with flexible hours. You'll engage with passengers, manage flight reservations, and ensure a safe and pleasant travel experience. With a focus on people-first values, the company provides excellent health benefits, travel perks, and recognition programs. If you're ready to contribute to a positive workplace and grow your career in aviation, apply today!

Benefits

Health Benefits

Dental Insurance

Vision Insurance

Travel Perks

Employee Assistance Program

Paid Sick Leave

Discounts at Hotels and Restaurants

Qualifications

• Experience in customer service with effective communication skills.
• Ability to multitask and solve problems in a fast-paced environment.

Responsibilities

• Respond to inquiries regarding fares, schedules, and routings.
• Book, modify, and cancel flight reservations.
• Check-in passengers and manage boarding processes.

Skills

Customer Service Experience

Effective Communication Skills

Multitasking Ability

Problem-Solving Skills

Computer Proficiency

Job description

Pacific Coastal Airlines is seeking a permanent part-time (20-32 hours per week) Customer Service, Call Centre, and Cargo Agent based in Prince George. We are looking for a candidate who values a family-oriented, dynamic, and rewarding work environment. We are excited to welcome safety-conscious and customer service-minded individuals to continue their careers with us.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We operate scheduled and charter flights between busy international airports and remote destinations within the beautiful province of British Columbia.

The ideal candidate has excellent phone and interpersonal skills and enjoys working in a dynamic environment where multitasking and flexibility are essential.

Note: Call Centre duties will constitute approximately 75% of the role.

Job Responsibilities

• Respond to inquiries regarding fares, schedules, and routings.
• Book, modify, and cancel flight reservations.
• Resolve service disruptions over the phone and in person, offering alternative flight options.
• Check-in passengers, issue boarding passes, and verify immigration documents.
• Check baggage and collect excess or overweight charges.
• Manage deplaning and boarding processes to ensure safety and punctuality.
• Process cargo shipments.
• Maintain a thorough understanding of company products, services, and policies, promoting them consistently.
• Provide a safe, stress-free, and friendly passenger experience.
• Uphold service standards aligned with Pacific Coastal Airlines' philosophy.
• Perform other duties as assigned.

Qualifications and Competencies

• Experience in customer service.
• Ability to work under pressure with minimal supervision.
• Effective communication skills, including handling difficult conversations.
• Ability to multitask and solve problems in a fast-paced environment.
• Comfort with using computers and payment machines.
• Willingness to work outdoors in inclement weather.
• Flexibility to work weekends, evenings, holidays, and irregular shifts.
• Professional demeanor when representing Pacific Coastal Airlines.
• Ability to obtain and maintain security clearance.
• Capable of lifting up to 70 pounds.

Why Choose Pacific Coastal Airlines?

Company Culture: We prioritize our motto of People First, fostering a positive, inclusive, and respectful workplace that values collaboration, accountability, and loyalty.

Health Benefits: We offer a comprehensive benefits package including health, dental, vision, travel medical, life insurance, employee assistance, paid sick and emergency leave.

Travel Benefits: Employees and eligible family members enjoy travel perks on Pacific Coastal Airlines, WestJet, Air Canada, and others, along with discounts at hotels and restaurants, and cargo shipping discounts.

Employee Programs: Recognition and reward initiatives, milestone celebrations, and appreciation events are part of our commitment to our staff.

Apply now! Pacific Coastal Airlines is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals regardless of ethnicity, gender, age, disability, or other characteristics.