Application Support and Integration Engineer - Document Imaging

ITjobs.ca; Montreal; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking an Application Support and Integration Engineer to join their dynamic team in Montreal. This role is pivotal in supporting Document Imaging Solutions, where you will manage complex technical platforms and provide critical system support. Ideal candidates will possess a strong foundation in SQL, .Net, and Python, along with a Computer Science degree. You will engage in problem management and root cause analysis while contributing to process improvements. This is an exciting opportunity to work in a collaborative environment that values innovation and technical expertise.

Qualifications

• Up to 5 years of hands-on experience in relevant technologies.
• Ability to manage client expectations and handle multiple projects.

Responsibilities

• Support production environment and analyze urgent problems.
• Provide technical guidance to Systems Analysts and application support.

Skills

SQL

PL/SQL

.Net

C#

OCR/ICR imaging

HTML

Python

ETL

RPA

Bilingual in French and English

Education

Computer Science University Degree

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Our Xerox Canada team is adding an Application Support and Integration Engineer to our team in Montreal, Quebec to support our core engineering group for Document Imaging Solutions.

Overview

Be able to support a wide range of technical platforms, approaches and processes in Document management, digitization and B2B/B2C solutions. Analyze and document highly complex technical solutions to meet the needs of an assigned project.

1. Software and configuration deployment
2. System Support: Support production environment (including all existing extensions, interfaces, modifications and reports). Analyze urgent problems that occur and conduct root cause analysis. Be able to occasionally work out-of-office hours for urgent support needs.
3. Able to handle Incident, problem management and drive root cause analysis.
4. Provide technical and functional knowledge, guidance and support to other Systems Analysts and application support.

General Knowledge & Skills

• Bi-lingual in French and English
• Computer Science University Degree or equivalent experience
• Ability to raise relevant technical and process questions on ambiguous situations, aiming for process improvements
• Up to 5 years of hands-on experience demonstrating mastery in relevant technologies and methodologies
• Ability to work under pressure, manage client expectations, and handle multiple projects
• Ability to lead and facilitate meetings, create and present solutions, work independently, and mentor others
• Quick learner of new technologies and solutions

Technical Knowledge and Skills

• Hands-on experience with SQL, PL/SQL, .Net, C#, OCR/ICR imaging, Imaging and workflow technology, HTML, Python, ETL, RPA
• Knowledge of data architecture, data modeling, and information system development methodologies
• Experience with Cloud infrastructure and middleware-based cloud integration technology