Application Support and Integration Engineer - Document Imaging

Xerox; Montreal; Hybrid; CAD 46,000 - 94,000; Full time

Job summary

An established industry player is looking for an Application Support and Integration Engineer to join their Montreal team. This role involves supporting Document Imaging Solutions by analyzing complex technical requirements and providing solutions. The ideal candidate will possess strong bilingual skills in French and English, a Computer Science degree, and hands-on experience with SQL, .Net, and cloud technologies. This position offers a dynamic work environment where you can drive process improvements and collaborate with various teams. If you're passionate about technology and eager to make an impact, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Life Insurance

Employee Assistance Program (EAP)

Paid Time Off

Holidays

Disability Benefits

Retirement Benefits

Qualifications

• Up to 5 years of hands-on experience in technical support.
• Ability to analyze complex technical solutions for projects.
• Experience with cloud infrastructure and integration technologies.

Responsibilities

• Support production environment and analyze urgent problems.
• Provide technical guidance to Systems Analysts and application support.
• Handle incident management and drive root cause analysis.

Skills

Bilingual in French and English

Problem Management

Root Cause Analysis

Client Management

Technical Documentation

Project Management

Ability to Work Under Pressure

Education

Computer Science University Degree

Equivalent Experience

Tools

SQL

PL/SQL

.Net

C#

OCR/ICR Imaging Technology

HTML

Python

ETL

RPA Technology

Cloud Infrastructure

Middleware-based Cloud Integration Technology

Job description

Application Support and Integration Engineer - Document Imaging

City: Montreal

Country: Canada

Department: SOFTWARE ENGINEERING

Date: Tuesday, April 1, 2025

Working time: Full-time

Ref#: 20035344

Job Level: Experienced

Job Field: SOFTWARE ENGINEERING

Seniority Level: Associate

Annual Base Salary Minimum: 46,620

Annual Base Salary Maximum: 93,240

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits.

Description & Requirements

Our Xerox Canada team is adding an Application Support and Integration Engineer to our team in Montreal, Quebec to support our core engineering group for Document Imaging Solutions.

Overview:

Be able to support a wide range of technical platforms, approaches and processes within Document management, digitization and B2B/B2C solutions: Analyze and document highly complex technical solutions to meet the needs of an assigned project.

• Software and configuration deployment
• System Support: Support production environment (including all existing extensions, interfaces, modifications and reports), analyze urgent problems that occur and conduct root cause analysis. Be able to occasionally work out-of-office hours for urgent support needs.
• Able to handle Incident, problem management and driving root cause analysis.
• Provide technical and functional knowledge, guidance and support to other Systems Analysts and application support.

General Knowledge & Skills:

• Bi-lingual in French and English.
• Computer Science University Degree or equivalent experience.
• Be able to raise applicable, relevant technical and process questions on situations that do not have any indicators for direct answers. We need a person with capability to raise questions that could result in process improvement.
• Progressive experience and expertise that demonstrates mastery in knowledge and capability to apply this knowledge, which typically comes with up to 5 years hands-on experience.
• Demonstrated ability to work under pressure; manage client expectations well and be able to work on several projects simultaneously.
• Be able to drive internal and/or client meetings.
• Able to create and present solutions.
• Able to work independently and have mentoring/leading skills.
• Able to learn new technology and solution methodology efficiently.

In-depth hands-on experience with the current versions of SQL, PL/SQL, .Net, C#, OCR/ICR imaging technology, imaging and workflow technology, HTML, Python, ETL and/or RPA technology.

In-depth knowledge of data architecture, data modeling and information system development methodologies.

Experience with cloud infrastructure.

Working knowledge with middleware-based cloud integration technology.

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