Application Support and Integration Engineer - Document Imaging

Xerox Corporation; Montreal; On-site; CAD 46,000 - 94,000; Full time

Job summary

An established industry player is seeking an Application Support and Integration Engineer to join their dynamic team in Montreal. This role involves supporting a variety of technical platforms within Document Management and B2B/B2C solutions. You will analyze complex technical solutions and provide critical support for production environments, ensuring seamless operations. The ideal candidate will have a strong technical background, including experience with SQL, .Net, and imaging technologies, along with excellent bilingual communication skills. Join a forward-thinking company that values innovation and collaboration, and take your career to the next level in a supportive and engaging environment.

Benefits

Medical Insurance

Dental Insurance

Life Insurance

Employee Assistance Program

Paid Time Off

Holidays

Disability Benefits

Retirement Benefits

Qualifications

• 5 years of hands-on experience in technical support and integration.
• Ability to manage multiple projects under pressure effectively.

Responsibilities

• Support production environment and conduct root cause analysis.
• Provide technical guidance to Systems Analysts and application support.

Skills

Bilingual in French and English

Problem Management

Root Cause Analysis

Client Management

Technical Documentation

Process Improvement

Project Management

Education

Computer Science University Degree

Equivalent Experience

Tools

SQL

PL/SQL

.Net

C#

OCR/ICR Imaging Technology

HTML

Python

ETL

RPA Technology

Cloud Infrastructure

Job description

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City: Montreal

State/Province: Quebec

Country: Canada

Department: SOFTWARE ENGINEERING

Date: Tuesday, April 1, 2025

Working time: Full-time

Ref#: 20035344

Job Level: Experienced

Job Type: Associate

Currency: CAD

Annual Base Salary Minimum: 46,620

Annual Base Salary Maximum: 93,240

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits. Please visit Xerox Careers for more information.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Our Xerox Canada team is adding an Application Support and Integration Engineer to our team in Montreal, Quebec to support our core engineering group for Document Imaging Solutions.

Overview:

Be able to support a wide range of technical platforms, approaches and processes within Document management, digitization and B2B/B2C solutions: Analyze and document highly complex technical solutions to meet the needs of an assigned project.

• Software and configuration deployment
• System Support: Support production environment (including all existing extensions, interfaces, modifications and reports), analyze urgent problems that occur and conduct root cause analysis. Be able to occasionally work out-of-office hours for urgent support needs.
• Able to handle incident, problem management and driving root cause analysis.
• Provide technical and functional knowledge, guidance and support to other Systems Analysts and application support.

General Knowledge & Skills:

• Bi-lingual in French and English.
• Computer Science University Degree or equivalent experience.
• Able to raise applicable, relevant technical and process questions on situations that do not have any indicators for direct answers. We need a person with capability to raise questions that could result in process improvement.
• Progressive experience and expertise that demonstrates mastery in knowledge and capability to apply this knowledge, which typically comes with up to 5 years hands-on experience.
• Demonstrated ability to work under pressure; manage client expectations well and be able to work on several projects simultaneously.
• Able to drive internal and/or client meetings.
• Able to create and present solutions.
• Able to work independently and have mentoring/leading skills.
• Able to learn new technology and solution methodology efficiently.

In-depth hands-on experience with the current versions of SQL, PL/SQL, .Net, C#, OCR/ICR imaging technology, imaging and workflow technology, HTML, Python, ETL and/or RPA technology.

In-depth knowledge of data architecture, data modeling and information system development methodologies.

Experience with Cloud infrastructure.

Working knowledge with middleware-based cloud integration technology.