Sales Leader

Express, Inc.; Ontario; On-site; CAD 100,000 - 125,000; Part time

Job summary

A leading retail company is seeking a Retail Sales Leader to enhance in-store operations and customer experience. This role involves training associates, managing sales floor activities, and ensuring excellent service delivery. Ideal candidates should possess strong communication skills and have a background in sales. Join a dynamic team committed to delivering exceptional shopping experiences.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401(k) with Company Match

Paid Time Off

Parental Leave

Express Merchandise Discount

Qualifications

• 1 year of experience required.
• Proficient in technology use.

Responsibilities

• Drive operations on the sales floor and in the stockroom.
• Assist in training associates and delivering a great customer experience.
• Monitor and analyze customer service provided by team members.

Skills

Communication

Sales Accountability

Collaborative Skills

Multitasking

Education

High School or Equivalent

Tools

iPad

Registers

Job description

PHOENIXRetail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

Store Name

Responsibilities

Express is seeking a Retail Sales Leader to join our team.

The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experience for customers.

Key Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in-the-moment coaching / training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management, and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyze the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolve customer service issues to a positive outcome.
• Lead and model our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

• Education : High School or Equivalent.
• Years of Experience : 1.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends, and non-business hours.
• Meets physical requirements.

Critical Skills & Attributes

• Ability to effectively communicate with customers, peers, and supervisors.
• Demonstrated sales accountability.
• Demonstrated collaborative skills and ability to work well with a team.
• Ability to multitask and handle multiple customers and / or processes at once.

Benefits and Compensation

PHOENIX offers a range of benefits to help protect full-time associates’ health and long-term financial security including :

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with Company match.
• Paid Time Off.
• Parental leave for new moms and dads.

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.

Pay Range

32.21 - $50.96 per hour

Closing

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An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to [emailprotected] and let us know the nature of your request and your contact information.

Notification to Agencies : Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.