Library Technician I

Ontario Tech University; Oshawa; On-site; CAD 47,000 - 55,000; Full time

Job summary

A leading university is seeking a Full-Time Library Technician I to join the Access Services department. The role involves providing exceptional customer service, managing library operations, and supporting various projects. The successful candidate will work primarily at the Social Science, Humanities and Education Library, with potential assignments at other branches. Evening and weekend shifts are required.

Qualifications

• Minimum one-year experience in a customer service environment required.
• Library experience preferred.

Responsibilities

• Delivers excellent customer service through library procedures.
• Assists patrons with reference queries and library resources.
• Maintains library facilities and equipment.

Skills

Customer Service

Problem Solving

Communication

Organization

Education

Library Techniques Community College Diploma

Job description

Library Technician I

Tracking Code:req1564

Faculty/Department:Library

Number of Positions:1

Appointment Type:Full-Time Continuing

Hours of Work:35 hours per week

Salary Range:Level 4- Starting Salary, Step 1$47,769

Posting Date:May 13, 2025

Closing Date:May 27, 2025(7:00 pm EST)

Job Summary:

The Campus Libraries are pleased to announce openings for a Full-Time Library Technician I position in the Access Services department. Although the incumbent will work primarily at the Social Science, Humanities and Education Library in Charles Hall, they may also be assigned to other branches within the Ontario Tech library system. The incumbent in this position will provide outstanding customer service and be responsible for a variety of daily library operations including circulation, reference, equipment troubleshooting, shelving, shelf reading, report processing, display installation, and assisting with various projects. This position will report to the Social Science, Humanities and Education Librarian.

Shifts may be assigned during any regular library opening hours including evenings and weekends. This position includes an evening shift once a week and Saturdays once a month.

Responsibilities/accountabilities:

• Customer Service: Delivers excellent service through consistent application of library procedures, with a positive customer service attitude. Greets, assists, follows up, directs, informs, listens, maintains positive relationships, responds to inquiries in person, via phone and email, acts as a first point of contact in the library
  
• Circulation Services: Charges, discharges and renews library material; issues and updates library cards. Provides general assistance including providing information concerning library procedures and policies; assists patrons with completing request forms, processes reports and maintains daily statistics
  
• Reference Services: Assists students, faculty, staff and community borrowers with front-line reference queries; demonstrates the use of the Library’s print and electronic resources and associated equipment
  
• Material, Facility, and Equipment Maintenance: Contributes to the overall upkeep and maintenance of the libraries’ facilities, equipment and materials, prepares for opening/closing, creates and posts signage as necessary
  
• Other duties may include installing displays, participating in student fairs and contributing to other team or individual projects, etc.

Required Skills:

• Demonstrated strong customer service attitude and skills
  
• Ability to work with internal and external patrons with tact and discretion
  
• Proven ability to resolve problems and work in teams
  
• Ability to safely lift library material, push loaded book carts, shelve library material, and service printers
  
• Reliable, punctual and committed to the assigned shift days and times
  
• Able to work effectively and efficiently with minimal supervision
  
• Excellent organizational, written and oral communication, and attention to detail skills
  
• Able to handle different tasks and responsibilities simultaneously
  
• Able to adapt quickly to changing responsibilities and duties
  
• Demonstrated ability to use a variety of office-based computer applications, e-mail and the Internet

Required Education:

• Minimal requirement is completion of one year of a two-year Library Techniques community college diploma
• An equivalent combination of education and experience may be considered

* Verification of Academic credentials may be required

Required Experience:

• Minimum one-year experience in a customer service environment required
  
• Library experience preferred
  
• Experience working with an Integrated Library System, knowledge of Circulation policies and procedures and/or responding to Reference inquiries is an asset

How to Apply:

Interested candidates should submit in electronic format a covering letter and their resume. Applications will be accepteduntil May 27, 2025or until a suitable candidate is found. We appreciate all applications received; however, only those candidates selected for an interview will be contacted.

This position falls within the bargaining unit represented by the Ontario Public Service Employees Union (OPSEU) and will be subject to the terms and conditions of the collective agreement between the university and the OPSEU. To the extent that policies are not included in the collective agreement, employment will also be governed by the university’s policies which may also be found on our websitehttps://ontariotechu.caand which may be amended from time-to-time.

Ontario Tech University is actively committed to equity, diversity, inclusion, indigenization and decolonization (EDIID), and welcomes applications from all qualified candidates, while especially encouraging applications from First Nations, Metis, Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and/or 2SLGBTQ+.All qualified candidates are encouraged to apply; however, Canadian citizens, permanent residents, Indigenous Peoples in Canada, and those eligible to work in Canada, will be given priority.

Ontario Tech University respects people's different needs and therefore will take all reasonable steps to ensure accommodation for applicants where appropriate. The University is also committed to ensuring that confidentiality is maintained throughout all aspects of the recruitment cycle.

If you require accommodation, please contactJulie Day, Health and Disability Management Specialist.For more informationabout the universities policies for accommodating employees with disabilities please review the university’sAccessibility Policy

The university acknowledges the lands and people of the Mississaugas of Scugog Island First Nation which is covered under the Williams Treaties. We are situated on the Traditional Territory of theMississaugas, a branch of the greater Anishinaabeg Nation which includes Algonquin, Ojibway, Odawa and Pottawatomi.

Job Location:Oshawa, Ontario, Canada

Expected Start Date:7/14/2025