Customer Service Supervisor - Full Time

Whole Foods Market; Victoria; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Store Support Team Leader to enhance team performance and customer satisfaction. This role involves supervising team members, training new hires, and maintaining high retail standards. The ideal candidate will possess strong interpersonal skills and a thorough understanding of store procedures. With a focus on teamwork and leadership, you will create a positive work environment while ensuring compliance with safety regulations. Join a company that values diversity and offers comprehensive benefits, including health insurance and retirement plans.

Benefits

Health insurance

Retirement plans

Store discounts

Paid time off

Qualifications

• Minimum 12 months of retail experience required.
• Ability to teach and train team members effectively.

Responsibilities

• Supervises and delegates tasks to Team Members.
• Trains and develops team members for high performance.
• Ensures high standards of retail execution.

Skills

Store Support procedures knowledge

Teaching and training skills

Product knowledge

Interpersonal skills

Regulatory and safety knowledge

Math proficiency

Decision-making skills

Leadership skills

Microsoft Office proficiency

Tools

Microsoft Office

Job description

Assists with scheduling and supervision of Store Support Team Members, as well as managing the day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to ensure smooth operation of the team. All Whole Foods Market retail jobs require providing courteous, friendly, and efficient service to customers and team members, maintaining a positive company image. Positions must adhere to team and store Standard Operating Procedures and be capable of performing duties across various roles. Employees should support WFM core values, promote programs and initiatives, and comply with health and safety regulations, including Food Safety and departmental duties.

Job Responsibilities

1. Supervises and delegates tasks to Team Members.
2. Works with Team Trainer to develop a high-performance team and reduce turnover.
3. Assists in training new Team Members using checklists and training materials.
4. Keeps cases and shelves clean, stocked, and rotated.
5. Resolves difficult customer situations.
6. Ensures all necessary breaks are provided.
7. Communicates team concerns to leadership.
8. Addresses attendance issues with management.
9. Maintains high standards of retail execution.
10. Encourages a positive environment of teamwork, respect, and morale.
11. Monitors customer flows and directs team members to meet customer needs.
12. Trains, develops, mentors, motivates, and counsels team members to sustain high performance.
13. Provides performance evaluations.
14. Models and communicates WFM vision and goals.

Job Skills

1. Extensive knowledge of Store Support procedures and policies.
2. Ability to teach positively and constructively.
3. Strong product knowledge and awareness of new products.
4. Excellent interpersonal and customer relationship skills.
5. Knowledge of regulatory and safety policies.
6. Proficiency in math for financial and inventory assessment.
7. Decision-making, leadership, prioritization, and delegation skills.
8. Proficiency with email, Microsoft Office, and operational applications.

Experience

• Minimum 12 months retail experience.

Physical Requirements / Working Conditions

• Ability to lift 50 pounds.
• Stand/walk 6-8 hours in an 8-hour shift.
• Use of hands for grasping, manipulation, pushing, and pulling.
• Movements including bending, twisting, squatting, and reaching.
• Exposure to cleaning chemicals and varying temperatures.
• Ability to work in wet and cold environments.
• Flexible schedule including nights, weekends, and holidays.
• Use of tools and heavy machinery such as box cutters and electric pallet jacks.

Note: This document summarizes essential responsibilities and is not exhaustive. Responsibilities may vary based on conditions, location, and departmental needs. Performance in current role is necessary for promotion considerations. Promotions require a business need and the candidate being the most qualified.

The wage range is $21.00 - $25.50 hourly, based on experience. Whole Foods Market offers comprehensive benefits, including health insurance, retirement plans, store discounts, paid time off, and other programs. Eligibility is determined at hire and according to plan terms. Whole Foods Market is an equal opportunity employer promoting diversity. For accommodations, contact the local HR office. Apply via our official site to ensure accuracy and authenticity.