Event Crew

American Queen Voyages; Toronto; On-site; CAD 30,000 - 50,000; Full time

Job summary

Join a vibrant team as an Event Crew member in a seasonal role that promises excitement and dynamic interactions on the water. This position is perfect for those who thrive in a fast-paced environment and love providing exceptional hospitality. You'll be responsible for ensuring guests have an unforgettable experience, from delivering food and drinks to maintaining a clean and safe atmosphere. If you're energetic, enthusiastic, and ready to contribute to a culture of respect and teamwork, this opportunity is your chance to shine in a unique setting that combines work and adventure. Embrace the chance to be part of a dedicated team that values service and community.

Benefits

Competitive Wage

Retention Bonus - up to $500.00

Complimentary Cruise Tickets & Uniforms

Complimentary Crew Meals

Crew Recognition Awards

Crew Referral Program - up to $200.00 per referral

Crew Events

Paid Training

Qualifications

• Minimum one year of customer service experience required.
• Smart Serve Certification is mandatory.

Responsibilities

• Provide amazing hospitality to guests and coworkers.
• Maintain cleanliness and safety of all common areas.
• Assist with food and beverage service.

Skills

Customer Service

Hospitality

Communication

Teamwork

Ability to lift heavy items

Education

O.S.S.D. or equivalent

Tools

Personal Protective Equipment (PPE)

Job description

City Experiences is seeking an Event Crew for our City Cruises operation in Toronto.

Please note, this is a seasonal/contract position.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The Event Crew aids the team in the prompt delivery and removal of food and beverage items, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline. The Event Crew will personally contribute to the amazing guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties.

Crew Benefits:

• Competitive Wage
• Retention Bonus - up to $500.00!
• Complimentary Cruise Tickets & Uniforms
• Complimentary Crew Meals
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Essential Duties & Responsibilities:

• Provide amazing hospitality to guests and coworkers as prescribed in our RESPECT Service System.
• Provide guests with water, coffee/tea, and bread service throughout the meal.
• Polish plates, cutleries, and glasses.
• Assist bartender polishing bar glasses when required.
• Assist the kitchen staff on expediting food orders when required.
• Deliver plated food orders on the table.
• Prepare dressing, condiments, butter, and warmed bread.
• Bus used and unneeded dishes and glassware from guests’ tables to kitchen.
• Set up and maintain buffets so they are appealing to the guest.
• Maintain the cleanliness and safety of all common areas and service stations; clean up spilled food, drink, and broken dishes, and remove empty bottles and trash.
• Set up and break down dining room/event room, and service stations as prescribed; this requires movement of dining cabin furniture.
• Clean the dining room areas in between events, including vacuuming, sweeping, and mopping.
• Light housekeeping (dust and wipe ceiling, mirrors, windows, ledges, and railings).
• Maintain the cleanliness and sanitation of washrooms, serveries, dining cabin, and service stations.
• Assist with food plating and buffet service when required.
• Provide information to guests including menu descriptions, order of service, entertainment options, cruise route, and points of interest.
• Be prepared to begin work at scheduled time.
• Execute all opening and closing activities which include stocking, replenishing, wiping, sweeping, and other duties as required to maintain an appealing, hygienic, healthy, and safe environment for staff and guests in their designated work areas. Including the completion of all daily & weekly checklists.
• Count money in cash drawers at the beginning of shift (sort, count currency and coins) to ensure that amounts are correct and that change amounts are adequate.
• Responsible for all sales transactions from selling food and beverage items to cash reconciling in an accurate and timely fashion.
• Rotate food and beverage products by practicing first in and first out procedures.
• Check I.D. on any guests ordering alcohol who look under 30 years old.
• Remove soiled linen and replace with clean linen.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Assist with the warm and efficient greeting and seating of guests when they arrive.
• Collect garbage from the kitchen and all areas for disposal.
• Other duties as assigned by the manager or supervisor on duty.

Requirements & Qualifications:

• O.S.S.D. or equivalent as recognized by the Ministry of Education.
• Minimum one (1) year of customer service experience.
• Previous restaurant experience preferred.
• Smart Serve Certification Required.
• Energetic and enthusiastic personality essential.
• Must be able to effectively understand and convey written and verbal information to guests and coworkers.
• Must possess a service orientation – actively looking for ways to help others.
• Will work for extended periods of time without sitting.
• Required to lift furniture and other heavy items such as bus tubs up and down stairs.
• Will be required to be available for work on all major holidays and weekends.
• Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 lbs (18 kgs).
• Non-slip footwear is required to ensure safety in the workplace. Crew members must wear appropriate non-slip shoes during shifts.
• If required, wear additional assigned Personal Protective Equipment (PPE) (i.e. gloves, weather appropriate dress attire, sun protection).

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance, and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements, and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.