Event Crew

City Experiences; Toronto; On-site; CAD 30,000 - 50,000; Full time

Job summary

Join a dynamic team as an Event Crew member, where your role is vital in creating memorable experiences for guests aboard our cruises. This seasonal position emphasizes hospitality, teamwork, and a strong service orientation. You'll engage directly with guests, ensuring their needs are met while maintaining a clean and safe environment. Ideal candidates are energetic, adaptable, and ready to contribute to a culture of respect and excellence. If you thrive in a fast-paced setting and love making a difference, this is the perfect opportunity for you to shine in the hospitality industry.

Qualifications

• Minimum one year of customer service experience required.
• Energetic and enthusiastic personality essential for the role.

Responsibilities

• Provide amazing hospitality to guests and coworkers.
• Assist in food service and maintain cleanliness of dining areas.

Skills

Customer Service

Hospitality

Communication

Teamwork

Physical Stamina

Education

O.S.S.D. or equivalent

Tools

Smart Serve Certification

Job description

City Experiences is seeking an Event Crew for our City Cruises operation in Toronto.

*Please note, this is a seasonal/contract position*

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The Event Crew aids the team in the prompt delivery and removal of food and beverage items, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline. The Event Crew will personally contribute to the amazing guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties.

• Provide amazing hospitality to guests and coworkers as prescribed in our RESPECT Service System
• Provide guests with water, coffee/tea, and bread service throughout the meal
• Polish plates, cutleries, and glasses
• Assist bartender polishing bar glasses when required
• Assist the kitchen staff on expediting food orders when required
• Deliver plated food orders on the table
• Prepare dressing, condiments, butter, and bread warmed
• Bus used and unneeded dishes and glassware from guests’ tables to kitchen
• Set up and maintain buffets so they are appealing to the guest
• Maintain the cleanliness and safety of all common areas and service stations
• Set up and break down dining room/event room, and service stations as prescribed
• Clean the dining room areas in between events, including vacuuming, sweeping and mopping
• Light housekeeping (dust and wipe ceiling, mirrors, windows and ledges and railings)
• Maintain the cleanliness and sanitation of washrooms, serveries, dining cabin and service stations
• Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest
• Be prepared to begin work at scheduled time
• Executes all opening and closing activities which include stocking, replenishing, wiping, sweeping and other duties as required
• Counts money in cash drawers at the beginning of shift to ensure that amounts are correct
• Responsible for all sales transactions from selling food and beverage items to cash reconciling in an accurate and timely fashion
• Checks I.D. on any guests ordering alcohol who look under 30 years old
• Maintain uniform and personal grooming in compliance with appearance standards
• Assist with the warm and efficient greeting and seating of guests when they arrive
• Other duties as assigned by the manager or supervisor on duty

Requirements & Qualifications:

• O.S.S.D. or equivalent as recognized by the Ministry of Education
• Minimum one (1) year of customer service experience
• Smart Serve Certification Required
• Energetic and enthusiastic personality essential
• Must be able to effectively understand and convey written and verbal information to guests and coworkers
• Must possess a service orientation – actively looking for ways to help others
• Will work for extended periods of time without sitting
• Required to lift furniture and other heavy items such as bus tubs up and down stairs
• Will be required to be available for work on all major holidays and weekends
• Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 lbs (18 kgs)
• Non-slip footwear is required to ensure safety in the workplace

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer.