UX Designer - Senior

Cleo Consulting; Ontario; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A leading health organization is seeking a Senior UX Designer to enhance user experiences across digital platforms. The role involves collaborating with various teams to conduct user research, develop user flows, and ensure compliance with accessibility standards. The ideal candidate will have extensive experience in UX design, particularly in the public sector, and be proficient in tools like Adobe XD and Figma.

Qualifications

• 6+ years' UX design experience for complex web sites and applications.
• Proven experience with information architecture and visual UI design.
• Experience with AODA and WCAG compliance testing.

Responsibilities

• Work closely with leads to understand strategic direction and priorities.
• Conduct iterative UX research and perform thematic analysis.
• Leverage user data to build product taxonomies and wireframes.

Skills

User experience

Research methodologies

Facilitation

Communication

Thematic analysis

Education

Professional accreditation in User Experience

Tools

Adobe XD

Figma

Job description

Assignment: RQ00319 - UX Designer - Senior Requisition: RQ00319 Job Title: UX Designer - Senior Client: Ontario Health Start Date: 2025-06-05 End Date :2025-11-24 Department: Digital Excellence in Health Office Location: 525 University Ave, Toronto Business Days: 120.00 Location: Hybrid up to 3 days a week onsite Public Sector Experience: Preferred

Must Haves:

• 6+ years' User experience (UX) design for complex web sites and applications
• 6+ years' User experience (UX) research methodologies and conducting research activities, including interviews, personas, customer journeys, usability testing and user feedback loops
• 5+ years' experience with creating current and future state user flows (task flow analysis)
• Significant experience with facilitating client workshops remotely
• Proven experience with information architecture (IA), interaction design (wireframing and prototyping), and visual UI design (hi-fidelity mockups)
• Extensive experience with research planning and participant recruitment
• Highly proficient in performing thematic analysis and compiling insights reports with prioritized recommendations to drive product design decisions and roadmaps
• Experience developing and managing surveys and other user feedback mechanisms
• Documented experience with Usability Evaluations or Heuristic Evaluations
• Good knowledge of WCAG and/or AODA and experience with compliance testing
• Work within a fast-paced and Agile environment
• Strong facilitation and communication skills
• Experienced with Adobe XD and/or Figma

Description

About Ontario Health:

• Ontario Health was established pursuant to The Connecting Care Act, 2019 and its objectives include the implementation of the health strategies of the Ministry of Health and the management of health service needs across Ontario consistent with those strategies. For detailed information on Ontario Health, its mandate and its objectives, please go to: https://www.ontario.ca/page/ontario-health-agency.

Background Information:

• The Patients Before Paperwork (Pb4P) initiative is a comprehensive program aimed at reducing the administrative burden on Primary Care Providers in Ontario through the use of digital tools and processes. This initiative supports both new and existing digital health projects that work together to minimize traditional paper-based workflows, such as faxing referrals and prescriptions, writing clinical notes and manually completing forms.
• The purpose of this request is to acquire a resource to work alongside existing Leads, User Experience Design (UX) and Customer Experience (CX), to consult with product teams, clinical leads and target users to gather in-depth qualitative and quantitative insights that can be used to drive intuitive and efficient product design experiences that help ease the burden on providers.

Responsibilities:

• Work closely with the Lead, Experience Design and Senior Manager, Experience Design (UX) to understand strategic direction and priorities
• Consult with business, technical, CX team, clinical leads and users to gain a deep understanding of the user needs, the issues to solve, the existing workflows, and the technical constraints
• Communicate with - and provide guidance to - internal teams, external partners and vendors on UX deliverables
• Perform heuristic evaluations of existing products to determine opportunities and gaps
• Conceive, plan and conduct iterative UX research (ex: user interviews, focus groups, surveys) and perform thematic analysis to translate user feedback into actionable insights and prioritized recommendations
• Leverage user data and user-centred design to build out product taxonomies, IA, sitemaps, user flows, UI content, customer journey maps, wireframes, prototypes and mockups
• Product Iterate on design and functionality by performing usability testing to ensure the delivery of effective, user-friendly experiences and visually appealing interfaces for clinical and patient-facing web sites and applications
• Conduct iterative design reviews with product teams and partners for feedback and clarity
• Perform end-to-end validation of screens to ensure compliance with UX/UI specifications and AODA (WCAG Level AA) guidelines and work with business, technical teams and vendors to address defects
• Provide regular status updates to the product team, UX Lead, and Senior Manager, Experience Design (UX) on progress and blockers
• Other duties as assigned by management

Desired Skills:

• A professional accreditation or certification in User Experience (UX)
• Experience working on complex programs with multiple workstreams
• Extensive experience as a UX designer, designing complex digital products and services across various devices and screen resolutions
• Relevant experience in planning and recruiting for user research studies, including managing screeners, agreements and honorariums
• Ability to collaborate with business teams to gather requirements and translate them into intuitive, user-centric solutions
• Experience in translating user insights into sitemaps, user flows, user journey maps, concepts/wireframes, mock-ups and prototypes
• Experience with designing AODA (WCAG Level AA) compliant experiences, including performing AODA audits/testing
• Expertise consulting on UX and UI best practices, AODA and inclusive design
• Experience working with technical teams to understand the limitations and appropriate use of web development technologies and clearly communicate design decisions
• Strong analytical and problem-solving skills and ability to devise simple, efficient solutions
• A team player with a reputation for meeting deadlines, managing competing priorities and maintaining client relationships
• Excellent communication skills with the ability to advocate for UX research and collaborate with partners at all levels and clearly and effectively communicate design processes, ideas and solutions to team members
• Excellent knowledge of Adobe XD and/or Figma design and prototyping tools
• Experience with digital whiteboarding tools such as Mural, Miro and/or Figjam
• Experience working in a health care setting and/or with digital health solutions
• Experience working in the public sector

Required Experience / Evaluation Criteria: 100 Points

• Experience designing for complex web-based applications across a range of devices.: 30 Points
• Experience planning and conducting user research (including user interviews, usability testing and surveys), analysing feedback and presenting findings. : 30 Points
• Experience creating user flows, journey maps, wireframes, prototypes and mock-ups.: 20 Points
• Hands-on experience designing for AODA/WCAG 2.0 Level AA compliance (or higher). 10 Points
• Experience working with a design system. 5 Points
• Experience with Adobe XD and Figma. 5 Points

Deliverables include, but are not limited to:

• For the following Pb4P-related workstreams: eReferral/Standardized Referral Forms (SRF) and Central Intake
• Research plan
• Comparative analysis
• Personas
• User interviews
• Current and future state user flows
• User journey maps
• List of key partner assumptions for validation
• Survey development, analysis and findings report with prioritized recommendations
• Heuristic evaluation and report with prioritized recommendations
• Usability testing, recruitment, facilitation, thematic analysis and insights reports with prioritized recommendations
• Workshop planning and facilitation
• Product design wireframes and final mockups
• Draft UI copy decks and translation coordination
• AODA audit report with list of prioritized defects
• Regular status reports to leadership

Additional Terms

• The resource will comply with Ontario Health policies and procedures.
• Ontario Health assets including laptops and related equipment cannot be removed from the province of Ontario without prior written approval from Ontario Health.
• Assignment Type: This position is currently hybrid. The resource under this request will be required to work onsite as per Ontario Health's requests.