Manager, Training, Region

Gategroup; Mississauga; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Training Manager to enhance employee development across Canada. This role involves collaborating with operations leaders to identify training needs and deliver impactful programs. The successful candidate will have a strong background in instructional design and experience with learning management systems. Join a forward-thinking team that values employee growth and offers comprehensive benefits, including medical and dental coverage, RRSP matching, and subsidized meals. If you're passionate about training and development, this opportunity is perfect for you.

Benefits

No waiting period for medical or dental benefits

RRSP matching

Subsidized meals

Free parking

Free access to an EAP

Employee discounts

Qualifications

• 5-8 years experience as a training manager in relevant fields.
• Experience with LMS and instructional design required.

Responsibilities

• Deliver and manage training programs for employee development.
• Act as an internal consultant to customize training programs.

Skills

Multilingual skills

Bilingual in French and English

Facilitating

Business partnering

Instructional design

Time management

Interpersonal skills

Organizational skills

Collaborative skills

Education

Bachelor degree from a four-year college or university

Tools

Learning Management System (LMS)

Microsoft Excel

Microsoft Word

Job description

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Position Summary

Partner with Area Operations Leaders and General Managers to understand business objectives and to identify, develop, and deliver training needs for the Region (Canada).

Why work for us:

• No waiting period for medical or dental benefits
• RRSP matching
• Subsidized meals
• Free parking
• Free access to an EAP
• Employee discounts such as Good Life Fitness, TELUS mobility, Bell Mobility, Rogers communication, Dell computers

Essential Duties and Responsibilities

• Support employee development and retention by delivering and managing established programs
• Act as an internal consultant to the operation and customize existing programs to fit local needs
• Coordinate and facilitate select training programs for all union and other non-exempt employees in assigned units
• Identify performance/behavior gaps, make recommendations, and provide solutions to improve business performance, increase retention, and develop future leaders
• Seek out training opportunities and create high-impact, low-cost solutions
• Take ownership of each program’s implementation and success
• Coach Supervisors on how to train new hires
• Develop training skills of Subject Matter Experts and assist with program/course development
• Act as the process owner and lead facilitator for new hire orientation and provide ongoing training for new hire employees
• Develop a tracking and measurement system to ensure the effectiveness of training
• Complete related work as needed to accomplish human resources and organizational missions

Education

• Bachelor degree from a four-year college or university required

Work Experience

• At least 5-8 years experience as a training manager
• Experience training in transportation, hospitality, manufacturing, or food service environment highly desirable
• Prior extensive experience working with a learning management system (LMS) required
• Experience and formal training in instructional design required

Job Skills

• Multilingual skills required
• Must be fully bilingual in both French and English
• Experience and demonstrated competency in facilitating, business partnering, relationship building, instructional design, analysis, and time management
• Ability to use consulting skills to identify goals and overcome obstacles, and willingness to earn “a seat at the table”
• Flexibility to work a variety of shifts and days off
• Experience with LMS, web-based training delivery, and lean manufacturing environment preferred
• Strong interpersonal, organizational, action-oriented, and collaborative skills
• Proficiency in computer and database applications (Excel, Word, etc.)

Communication Skills

• Excellent oral and written communication skills with experience presenting to groups

Certificates, Licenses, and Registrations

• Bilingual in both French and English required

Travel

• Ability to travel up to 25% of the time across 9 sites in Canada from Vancouver to Halifax, and occasionally to the US

Environmental Requirements

• Regular office environment

Organization Structure

• Direct Line Manager: Director of Learning and Development
• Number of Direct Reports: N/A
• Estimated Team Size: varies
• Location: Corporate Canadian headquarters, 2498 Britannia Road East Mississauga, ON

Demonstrated Competencies

• Thinking: information search, analysis, problem resolution
• Engaging: understanding others, team leadership, developing people
• Inspiring: influencing, building relationships, motivating, communicating effectively
• Achieving: delivering results, performance improvement, customer focus

The above statements describe the general nature of the work and are not exhaustive. Management may modify duties as necessary. Reasonable accommodations will be made for individuals with disabilities. Candidates will undergo a criminal background check.

gategroup is an equal opportunity employer committed to diversity. All qualified applicants will receive consideration without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or other legally protected grounds.

We accommodate applicants with disabilities during the recruitment process. Please inform our Recruitment Team if needed.

If you want to be part of a team that helps make travel and culinary memories, join us!