Claims Specialist

Hub International; Barrie; On-site; CAD 70,000 - 95,000; Full time

Job summary

HUB International is seeking a Claims Specialist to advocate for clients throughout the claims process. Ideal candidates will have a strong insurance background with a customer service orientation and analytical skills, supporting both clients and internal teams to ensure effective claim resolutions.

Benefits

Competitive compensation package

Flexible hybrid working environment

Comprehensive benefits options

Tuition reimbursement opportunities

License fee reimbursement

Discounted home & auto insurance

Qualifications

• 5+ years of experience in a claims role.
• Experience with insurance broker, carrier, or adjuster is preferred.
• Strong initiative and self-starter.

Responsibilities

• Act as a liaison between clients and adjusters to ensure claims are handled properly.
• Provide guidance on the claims process to internal teams.
• Analyze claim trends and manage electronic claims files.

Skills

Customer service orientation

Analytical skills

Communication skills

Negotiation skills

Attention to detail

Education

Bachelor’s Degree or College Diploma

Tools

Microsoft Office

Job description

About The Role

The Claims Specialist works as a liaison and claims advocate between internal and external clients and adjusters to ensure optimal claims handling, and superior claims service. This is a great opportunity for an Insurance Broker, Claims Adjuster, or Insurance Professional. This role reports into the SVP, Claims. Travel may be required at times for client meetings.

What You’ll Do

• Providing support to HUB clients on all claims related matters throughout the entire claims process and to advocate on behalf towards a satisfactory claims resolution.
• Providing guidance to internal teams on the claims process and building knowledge and capability through reporting for large clients, generating loss run reports and advising on general claims questions.
• Providing support pre-loss, during a loss and post-loss by providing claims counselling and engaging experts as necessary.
• Analyzing claim trends to ensure alignment with loss control procedures.
• Effectively analyze and interpret policy wording.
• Working closely with the Commercial and Personal Lines Practices
• Providing status updates to Client and Account Teams and providing appropriate consulting and guidance where required.
• Maintaining accurate and up-to-date electronic claims files through Epic.

What You’ll Need for Success

• Bachelor’s Degree or College Diploma or equivalent experience
• Requires 5 years+ in a claims role with a broker, insurance carrier, independent adjuster
• Claims experience an asset
• Strong customer service orientation (internal and external)
• Self-starter and strong initiative
• Computer Proficient in Microsoft Office: Word, Excel, and Outlook
• Strong sense of urgency, attention to detail and ability to manage requirements of the role effectively
• Ability to manage conflicting priorities effectively
• Effective communication, negotiation and presentation skills with clients up to the C-Level/President
• Travel: 10% for client meetings

Why Choose HUB?

When you choose HUB, you're choosing a competitive, exciting, and friendly work environment that strategically positions you for longevity and offers significant advancement, growth, and success opportunities. To read more about HUB, please visit https://www.hubinternational.com/en-CA/about-us/.

We’re committed to you and your well-being with a variety of benefits such as:

• Competitive compensation package including additional ways to earn income beyond the basics of base pay (referral incentive programs, bonus eligibility, etc.)
• A flexible hybrid environment and paid time off that allows for a work/life balance
• Lavish and flexible benefits options that cater to your individual needs with a company RRSP match
• A commitment to your future via HUB-sponsored training, development & educational programs to enhance your industry knowledge and expertise, opportunities for tuition reimbursement
• Reimbursement of license fees and professional membership dues
• Perks and rebates on events, travel, and accommodations as well as discounted rates for personal home & auto insurance

Service is one of our founding values – not an abstract concept but a commitment. We believe that no one deserves that commitment more than our employees, clients, and the communities in which we all live and work. Each Regional HUB office chooses a local organization or cause and develops a project that will make a difference where it’s needed, from fighting disease to working with families in need, to improving the lives of senior citizens and youth.

HUB is strongly committed to diversity, equity, and inclusion in the workplace. We strive to foster an environment where our employees feel valued, seen, and heard, enabling everyone to succeed. We endeavor to make the selection process accessible to any and all users. Assistance and/or accommodation are available by request for candidates taking part in the selection process.

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Department Claims Management Required Experience: 5-7 years of relevant experience Required Travel: No Travel Required Required Education: Diploma