Director of Information Technology Services

St. Thomas University; Fredericton; On-site; CAD 85,000 - 118,000; Full time

Job summary

An established university seeks a Director of Information Technology Services to lead and manage its IT department. This role is pivotal in ensuring the effective delivery of IT services, overseeing cybersecurity, and managing budgeting and procurement processes. The successful candidate will engage with various stakeholders, ensuring the department meets the needs of students, faculty, and staff. This position offers a dynamic environment where strategic planning and innovative solutions are encouraged, making it an exciting opportunity for those passionate about technology in education.

Qualifications

• 5+ years in a leadership role within an IT Services environment.
• Experience managing IT functions including help desk operations and budgeting.

Responsibilities

• Provide overall direction to the ITS Department and ensure high service levels.
• Develop and implement the University's IT plans and objectives.

Skills

Leadership in IT Services

Project Management

Cybersecurity

Budget Management

Effective Communication

Problem Analysis and Solution Selection

Education

University Degree

Tools

Enterprise Systems

Cloud-based Solutions

Networking

Desktop Management

Job description

Founded in 1910, St. Thomas is a primarily undergraduate university that prioritizes teaching and learning so that each student is prepared for personal and career fulfillment. With an enrolment of 1,700 students, STU offers Bachelor of Arts and Bachelor of Social Work degrees for undergraduates, in addition to distinctive program opportunities like the Bachelor of Arts (Aviation Stream), the Mi'kmaq and Wolastoqey Bachelor of Social Work, and the Bachelor of Applied Arts. For those interested in post-degree or graduate studies, St. Thomas offers a Bachelor of Education and a Master of Social Work. Professors are distinguished scholars, authors, and commentators, and provide an outstanding education to their students.The university holds CanadaResearch Chairs in global and transnational studies and in physical culture and social life, as well as a health research chair in community health and aging.

St. Thomas University offers a dynamic work environment and invites applications for the position of Director of Information Technology Services (ITS).

Reporting to the Vice-President (Finance and Administration), the Director of Information Technology Services (ITS) provides leadership, management, and oversight of information technology services and of the University's computing resources.

Salary range: Category D, Level 5, $85,305 - $117,594

Union/Exempt: Exempt

Term: Permanent, Full-Time

Hours of work: Monday to Friday; 8:30 a.m. - 4:30 p.m.

Closing Date: May 30, 2025

Qualifications

• A university degree and at least 5 years of experience in a leadership role within an ITS environment, preferably in a university setting.
• Experience leading and developing an effective, service-oriented information technology unit in a unionized environment.
• Experience managing the key functions of an ITS department, such as day-to-day help desk operations, budgeting, purchasing, and project planning.
• Experience with project management such as prioritizing, assigning, and managing staff, coordinating the work of internal and external partners, and managing budget. Project Management certification considered an asset.
• Ability to communicate effectively and engage with multiple stakeholders within a university community. This may include communicating technical concepts to a non-technical audience.
• Ability to analyze problems and select appropriate solutions while considering cost, risk, resources, standards, user community and other relevant factors.
• Working knowledge of the Right to Information and Protection of Privacy Act, and of other relevant legislation relating to privacy, personal information, and anti-spam.
• Experience with key areas of IT such as Cybersecurity, Networking, Enterprise Systems, Desktop Management, and cloud-based solutions.

WORKING CONDITIONS:

• May require occasional travel to meetings (e.g., national meeting typically once per year; regional meetings approximately six times per year).
• Regular need to give immediate and detailed attention to matters and issues from various members of the university community.
• Stress may result from dealing with a diverse set of demands, frustrated internal customers, or allocating limited resources in response to quickly changing requirements.

The closing date for receipt of applications is May 30th. All applications are to be received by 4:30 p.m. on the closing date. Candidates are responsible for clearly demonstrating in their cover letters how they meet the requirements of the position. Please forward your cover letter and resume, by clicking the Apply Now button.

An equal opportunity employer, St. Thomas University is committed to employment equity for women, Aboriginal peoples, members of visible minority groups, and persons with disabilities. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Candidates must have proof they are legally entitled to work in Canada.

St. Thomas University is situated on the traditional territory of the Wolastoqiyik, Wəlastəkewiyik / Maliseet whose ancestors along with the Mi'Kmaq / Mi'kmaw and Passamaquoddy / Peskotomuhkati Tribes / Nations signed Peace and Friendship Treaties with the British Crown in the 1700s.

2025 St. Thomas University. Fredericton, New Brunswick, Canada.

Responsibilities

Leadership

• Provides overall direction to the ITS Department and communicates to unit staff the University's information technology plans and objectives and strategies for achieving these plans and objectives.
• Ensures that the ITS Department provides high levels of service to students, faculty, and staff.
• Assists with the development of the annual ITS budget and has responsibility for administering the budget.
• Leads procurement for IT solutions including the development of Requests for Proposals and negotiates contracts for IT products with various vendors in consultation with senior administration.
• Reviews all requests to purchase computer equipment and supplies to ensure all equipment within the University is compatible with the policies and standards of the ITS Department.

Management

• In consultation with the VP (Finance and Administration), develops and implements the University's information technology plans and objectives.
• Assigns staff to projects and directs their activities. Reviews and evaluates work and conducts annual performance reviews with employees. Encourages staff development, innovation, and collaboration.
• Represents the University on the NB-PEI Educational Computer Network Committee in promoting and developing cooperative projects and works collaboratively with university partners such as the University of New Brunswick and Mount Allison University where a partnership arrangement is in place for certain IT services.

Oversight

• Provides direction to the University regarding Cybersecurity and Privacy, in consultation with senior administration.
• Collaborates with academic and administrative staff to manage the use of information technology at the University based on the University's plans and policies.
• Participates in various University committees to initiate and discuss ITS related policies and procedures and to ensure consistent implementation and application of the University's information systems.