Customer Support Specialist

LHH; Ontario; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading company is seeking a Customer Service Representative specializing in Shipment Tracking. The role involves ensuring customers receive accurate updates on their shipments, resolving inquiries, and maintaining communication with logistics teams. Ideal candidates are detail-oriented and possess strong communication skills.

Qualifications

• Previous experience in customer service, preferably in logistics.
• Strong knowledge of shipment tracking systems.

Responsibilities

• Respond promptly to customer inquiries regarding shipment status.
• Track and trace shipments, providing accurate delivery updates.
• Handle customer complaints related to shipping delays.

Skills

Communication

Problem Solving

Organization

Education

High school diploma

Certification in logistics

Tools

Microsoft Office

CRM software

Job description

Customer Service Representative - Shipment Tracking

We are dedicated to providing exceptional customer service to ensure that our clients' needs are met promptly and effectively. We’re looking for a customer-focused individual to join our team as a Customer Service Representative tracking and following up on shipments.

Job Description :

As a Customer Service Representative specializing in Shipment Tracking, you will play a key role in ensuring customers receive accurate, up-to-date information regarding their shipments. You will work closely with our logistics team and directly interact with customers to resolve shipment-related inquiries.

Responsibilities :

• Respond promptly to customer inquiries via phone, email, or chat regarding shipment status.
• Track and trace shipments, providing accurate delivery updates and resolving tracking issues.
• Handle customer complaints or issues related to shipping delays, damaged goods, and lost shipments.
• Liaise with shipping carriers to address discrepancies or delays in delivery.
• Ensure customer satisfaction by delivering clear and timely communication.
• Maintain detailed records of customer interactions and shipment statuses.
• Escalate complex issues to appropriate departments when necessary.
• Follow up with customers to confirm delivery or resolve any outstanding issues.

Qualifications :

• High school diploma or equivalent; additional education or certification in logistics is a plus.
• Previous experience in customer service, preferably in logistics, shipping, or e-commerce.
• Strong knowledge of shipment tracking systems and tools.
• Excellent communication skills, both written and verbal.
• Ability to handle multiple inquiries simultaneously and stay organized.
• Detail-oriented with strong problem-solving abilities.
• Ability to remain calm and professional in stressful situations.
• Proficient in Microsoft Office and basic CRM software.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service, Distribution, and Administrative

Wholesale Recyclable Materials and Transportation, Logistics, Supply Chain and Storage

J-18808-Ljbffr

Create a job alert for this search