Customer Support Specialist

MICROSOFT; British Columbia; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Customer Support Specialist to provide exceptional service and support to customers. This role involves resolving inquiries, maintaining records, and collaborating with teams to enhance customer satisfaction. Ideal candidates will possess strong communication skills and a positive attitude, with the flexibility to work remotely.

Qualifications

• Previous experience in customer service or support preferred.
• Ability to multitask and manage time effectively.

Responsibilities

• Respond to customer inquiries via email, chat, and phone.
• Resolve product or service problems quickly and efficiently.
• Collaborate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-Solving

Multitasking

Tools

CRM Systems

Job description

Job Type : Remote | Full-Time or Part-Time

Job Description :

We are looking for a Customer Support Specialist to join our team and provide exceptional service to our customers. You’ll be the first point of contact, helping to resolve issues, answer questions, and ensure a smooth and satisfying customer experience across various communication channels.

Key Responsibilities :

Respond to customer inquiries via email, chat, and phone

Resolve product or service problems quickly and efficiently

Provide accurate information regarding company offerings

Maintain detailed records of customer interactions

Collaborate with other departments to ensure customer satisfaction

Identify and escalate priority issues as needed

Follow up with customers to ensure resolution and satisfaction

Requirements :

Strong communication and problem-solving skills

Previous experience in customer service or support (preferred)

Ability to multitask and manage time effectively

Comfortable using CRM systems and support tools

Reliable internet connection (for remote positions)

Positive attitude and team-oriented mindset

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