E-commerce Operations Associate — Sustainable Retail

Socket.dev; Toronto; On-site; CAD 29,000 - 40,000; Full time

Benefits offered by this job

Private medical, dental and vision

Commuter benefits

Paid time off

Retirement planning

Fertility care support (Carrot)

Community donations

Clothing discount

Volunteer Time Off

Job summary

Reformation is hiring an E-commerce Operations Associate to support daily online retail operations, including order processing, inventory accuracy, returns, and customer service coordination. Reporting to the Store Manager, you will help maintain smooth procedures and assist with achieving store goals across channels.

The role emphasizes fast-paced, customer-focused work with weekend availability and a flexible schedule.

Qualifications

• 1+ years relevant experience in a fast-paced, creative service environment.

Responsibilities

• Support the operational efforts required to achieve store goals.
• Maintain seamless store operational procedures.
• Track in store inventory accuracy.
• Process inbound & outbound inventory shipments and omni-channel orders.
• Coordinate with customer service to resolve order issues.
• Meet clientele selling targets via phone and email.
• Contribute to loss prevention and uphold attendance policy.
• Uphold a professional, productive work environment.

Skills

Retail experience

Fast-paced environment

Interpersonal skills

Self-motivation

Multi-device familiarity

Job description

Reformation is hiring an E-commerce Operations Associate to support daily online retail operations, including order processing, inventory accuracy, returns, and customer service coordination. Reporting to the Store Manager, you will help maintain smooth procedures and assist with achieving store goals across channels.

The role emphasizes fast-paced, customer-focused work with weekend availability and a flexible schedule.