Ecom Operations Associate, Part -Time - Yorkville- Toronto, Ontario

Reformation; Toronto; On-site; CAD 20,457 - 29,136; Part time

Job summary

A sustainable fashion brand in Toronto seeks an E-commerce Operations Associate to support online retail operations. Responsibilities include managing inventory, processing orders, and ensuring great customer service. Candidates should have at least 1 year of experience in a dynamic environment and strong interpersonal skills. The role offers flexible working hours with a wage of $18 per hour for a minimum of 20 hours per week. Join us in making fashion more sustainable!

Qualifications

• 1+ years of relevant experience in a fast-paced service or retail environment.
• Strong interpersonal skills to interact effectively with diverse personalities.
• Ability to work in a dynamic, operationally intensive setting.

Responsibilities

• Support daily operations of the online retail business.
• Maintain inventory accuracy and process inbound shipments.
• Communicate with customer service to resolve order-related issues.

Skills

Customer service coordination

Inventory management

Interpersonal skills

Job description

Who we are

Since 2009, we’ve been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we’re saving the Earth and looking damn good doing it.

We’re a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this.

None of this work is possible without the incredible people behind it. We’re a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

The Role

The E-commerce Operations Associate plays a vital role in supporting the daily operations of the online retail business. This position is responsible for processing orders, managing inventory accuracy, assisting with returns and customer service coordination, and ensuring seamless backend support to deliver an exceptional customer experience.

What You’ll Do

• Support the operational efforts required to achieve store goals
• Maintain seamless store operational procedures
• Consistently use and understand processes and procedures to track in store inventory accurately
• Track, receive and process all inbound inventory shipments
• Complete inventory related tasks as necessary with an elevated attention to detail, including inbound and outbound store transfers, shipment, and omni channel order processing
• Communicate with customer service to help resolve order-related issues.
• Contribute to Loss Prevention in all areas of the business.
• Uphold time and attendance policy.
• Bring an ambitious and passionate attitude to work daily
• Understand the core values and culture of Reformation and reflect these in all efforts.
• Maintain and uphold a professional, healthy, and productive work environment.

What you’ll bring

• 1+ years relevant experience in a fast-paced, creative service environment
• Familiarity with the user functionality of desktop, mobile, tablet and digital technologies
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced setting.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Driven approach to take on new challenges with the self-motivation for your work and career

Compensation

The wage for this position is $18 per hour.

• Available to work a minimum of 20 hours per week
• Available to work a minimum of 3 days per week, weekends included
• Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.

Still don’t know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application.

Want some more?! - Sustainability, Forbes, Fast Company

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