ECOM Operations Associate, Part Time - Yorkville

Reformation; Toronto; On-site; CAD 49,594,000 - 66,125,000; Part time

Benefits offered by this job

Employer-sponsored benefits

Discount on products

Career growth opportunities

Job summary

Reformation is seeking an E-commerce Operations Associate to support daily online retail operations. You’ll process orders, manage inventory accuracy, assist with returns, and coordinate customer service to deliver an exceptional customer experience.

Reporting to the Store Manager, you will help ensure seamless backend support, drive efficient omni-channel order processing, and uphold store procedures in a fast-paced environment. This role offers 20+ hours weekly with flexible scheduling.

Qualifications

• 1+ years in a fast-paced, creative service environment.
• Familiar with desktop, mobile, tablet, and digital technologies.
• Experience in sales or retail or operationally intensive business.
• Able to work in a fast-paced setting.
• Strong interpersonal skills with diverse personalities.
• Self-motivated with drive to take on new challenges.

Responsibilities

• Support the operational efforts required to achieve store goals.
• Maintain seamless store operational procedures.
• Track inventory accurately and manage inbound shipments; omni-channel order processing.
• Communicate with customer service to resolve order-related issues.
• Meet clientele selling targets; service via phone and email.
• Contribute to Loss Prevention.
• Uphold time and attendance policy.
• Bring an ambitious and passionate attitude to work daily.

Skills

Interpersonal skills

Retail experience

Digital tech familiarity

Fast-paced environment

Self-motivation

Communication skills

Job description

Who we are

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it. We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you.

Work Schedule/ Location

• Available to work a minimum of 20 hours per week
• Available to work a minimum of 3 days per week, weekends included
• Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)

The Role

The E-commerce Operations Associate plays a vital role in supporting the daily operations of the online retail business. This position is responsible for processing orders, managing inventory accuracy, assisting with returns and customer service coordination, and ensuring seamless backend support to deliver an exceptional customer experience.

Reporting to the Store Manager, essential responsibilities include but are not limited to:

What You’ll Do

• Support the operational efforts required to achieve store goals
• Maintain seamless store operational procedures
• Consistently use and understand processes and procedures to track in store inventory accurately
• Track, receive and process all inbound inventory shipments Complete inventory related tasks as necessary with an elevated attention to detail, including inbound and outbound store transfers, shipment, and omni channel order processing
• Communicate with customer service to help resolve order-related issues.
• Meet clientele selling targets and ensure service via phone and email is aligned with Reformation
• Contribute to Loss Prevention in all areas of the business.
• Uphold time and attendance policy
• Bring an ambitious and passionate attitude to work daily
• Understand the core values and culture of Reformation and reflect these in all efforts.
• Maintain and uphold a professional, healthy, and productive work environment.

What You’ll Bring

• 1+ years relevant experience in a fast-paced, creative service environment.
• Familiarity with the user functionality of desktop, mobile, tablet and digital technologies.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced setting.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Driven approach to take on new challenges with the self-motivation for your work and career.

Compensation

At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated base hourly range is $18 per hour, depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity.

Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation.

Benefits & Perks

• Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.
• We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees.
• We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds.
• We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world.
• You’ll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
• We care about the causes our employees care about so we donate to community efforts on a yearly basis.
• We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!

Reformation is proud to be an Equal Opportunity Employer.

We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.

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