E-Commerce Manager

Kiokii; Markham; On-site; CAD 70,000 - 100,000; Full time

Job summary

Kiokii is seeking an Ecommerce Manager to lead their e-commerce strategy and execution. This role includes managing operations, enhancing customer experience, and implementing marketing campaigns aimed at driving traffic and sales growth. The ideal candidate has a strong background in e-commerce management, preferably in retail or beauty, and possesses excellent analytical and communication skills.

Qualifications

• 5+ years of experience in e-commerce management, preferably in retail or beauty.
• Strong knowledge of digital marketing tools.
• Proven track record of driving online sales growth.

Responsibilities

• Oversee strategy, execution, and performance of Kiokii’s e-commerce platform.
• Manage day-to-day operations ensuring smooth functionality.
• Collaborate with marketing to implement traffic-driving campaigns.

Skills

Analytical skills

Project Management

Communication skills

Education

Bachelor’s degree in Business, Marketing, E-commerce, or related field

Tools

Google Analytics

E-commerce platforms (Shopify, Magento)

Job description

We are looking for Ecommerce Manager to join our team.

What you’ll do

As an Ecommerce Manager, you will oversee the strategy, execution, and performance of Kiokii’s e-commerce platform. Including but not limited to …

E-commerce Strategy and Operations:

• Develop and execute the overall e-commerce strategy to achieve sales and growth targets.
• Manage day-to-day operations of the e-commerce platform, ensuring smooth functionality and uptime.
• Monitor and improve website performance, including load times, navigation, and mobile responsiveness.
• Ensure product listings are accurate, compelling, and optimized for search visibility.

Digital Marketing and Sales Growth:

• Collaborate with the marketing team to design and implement campaigns that drive traffic, sales, and customer retention.
• Leverage SEO, SEM, email marketing, and social media to maximize online visibility and conversions.
• Track and analyze performance metrics, adjusting strategies as needed to meet KPIs.
• Oversee promotions, discounts, and campaigns to align with brand objectives and market trends.

Customer Experience Optimization:

• Enhance the user journey by improving site navigation, checkout processes, and personalization features.
• Work closely with the customer service team to resolve escalated issues and ensure high satisfaction rates.
• Gather and analyze customer feedback to drive continuous improvements in the online shopping experience.

Inventory and Fulfillment Coordination:

• Collaborate with the logistics team to maintain optimal inventory levels and ensure timely order fulfillment.
• Implement systems to monitor stock levels and minimize overstock or stockouts.
• Streamline processes for returns and exchanges to maintain customer satisfaction.

Budget and Cost Management:

• Develop and manage the e-commerce budget, ensuring efficient allocation of resources.
• Identify cost-saving opportunities in digital advertising, platform operations, and logistics.
• Report on financial performance and provide actionable insights to senior management.

Team Leadership and Collaboration:

• Lead and mentor the e-commerce team, fostering a collaborative and high-performance culture.
• Work cross-functionally with marketing, logistics, and IT teams to align goals and execute strategies effectively.

What you’ll need

• Bachelor’s degree in Business, Marketing, E-commerce, or a related field.
• 5+ years of experience in e-commerce management, preferably in the retail or beauty industry.
• Strong knowledge of e-commerce platforms (e.g., Shopify, Magento) and digital marketing tools.
• Proven track record of driving online sales growth and managing successful campaigns.
• Excellent analytical skills and experience with tools such as Google Analytics and other reporting platforms.
• Strong project management and organizational skills.
• Exceptional written and verbal communication skills.