Customer Development Manager, eCommerce

Colgate; Ajax; On-site; CAD 70,000 - 90,000; Full time

Job summary

Colgate-Palmolive seeks a Customer Development Manager for eCommerce who will drive strategies to enhance eCommerce growth, manage projects, and ensure financial compliance. The role requires at least 2 years of experience in a similar field and a Bachelor's degree. Join a global company committed to innovation and a healthier future.

Qualifications

• Ecommerce experience managing Shopee/Lazada (minimum 2 years).
• Strong organizational and management skills.
• Ability to work independently with ownership.

Responsibilities

• Drive strategies to accelerate eCommerce growth.
• Manage projects of varying complexities.
• Track and analyze data to inform decisions.

Skills

Analytical thinking

Project management

Communication

Problem-solving

Education

Bachelor’s Degree

Tools

Google Suites

Shopee Seller Center

Lazada Seller Center

Job description

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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title: Customer Development Manager, eCommerce

Travel Required?: Travel - 75% of time or more

On-site

No Relocation Assistance Offered
Job Number#167470 - Taguig, National Capital Region (NCR), Philippines

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Note : We are proactively pooling top talents for the role of Digital Commerce Customer Development Manager. The company will contact individuals whose qualifications closely align with the requirements for this potential requirement in the future

Brief introduction - Role Summary/Purpose :

The Digital Commerce Customer Development Manager’s Role is to drive strategies and execute plans that aims to hyperaccelerate our ECommerce growth. The ambition is to continue our strong momentum and relentlessly pursue faster growth ahead of category and secure higher shares from our Official Store.

Responsibilities :

Leverage understanding of retailer unique strengths and advantages, marrying internal business priorities, and propose customised account specific plans that aims to meaningfully elevate the business delivery

Always have over-sufficiency of plans and activities to minimise risk of numbers shortfall

Do tangible, bottoms up roll ups to cross check and give confidence on numbers delivery

It is not done, until you see it done for yourself

Work closely with Internal and External counterparts to manage projects at different complexities and scale in parallel

Propose and implement streamlined workflows and processes that aims to drive greater efficiency without compromising on effectiveness

Strike a balance between Quality and Speed, being able to practise thoughtful discretion on Progress over Perfection

Detail-Oriented in ensuring all grounds are covered, cohesive and delivering the most frictionless consumer journey

Customer & Distributor Engagement and Management

Build trust and confidence with counterparts, co-push each other to greater heights

Celebrate success and wins together but also able to have open, difficult conversations when needed to problem solve together

Insights & Analytics

Be data driven in all that we do

Expert of all data points on seller center and proficient in reading interactions and connecting dots to form insights from various data points

Daily tracking and monitoring of topline data, Weekly report of business updates, 3x yearly business review

Financial Compliance and Prudence

Embed Profitable and ROI mindset in everything that we do

Prompt management of all various financial paperwork from payments to claims (bi-weekly matching)

Monthly review of account specific P&L as full performance

Required Qualifications:

Bachelor’s Degree in any course (Statistics background an advantage)

Minimum 2 years ecommerce experience managing Shopee / Lazada

Functional Competencies such as : Google Suites , Shopee / Lazada Seller Center & Literate in Performance Media Metrics

Preferred Qualifications :

Self-Starter who has high ownership and is able to work independently

Impeccable project organisation and management skills

Proactive problem-solver

Excellent oral and written communication skills

Strong analytical thinking and insighting ability

Hungry and eager to learn with an open and growth mindset

Agile and adaptable, thrive in fast paced environments

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Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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