E‑Commerce Experience Lead

Bilingual Source; Markham; On-site; CAD 60,000 - 70,000; Full time

Job summary

Bilingual Source in Markham, Ontario, is hiring for an online content and merchandising role that blends e-commerce management with analytics to improve customer engagement and online sales. You will manage product launches, optimize listings, monitor performance, and collaborate with marketing and customer service to deliver a seamless shopping experience for multiple brands.

The role emphasizes data-driven decision making, SEO basics, and ensuring accuracy of product information across desktop

Qualifications

• 2+ years in e-commerce, digital merchandising, or website management in a consumer products environment.
• Strong analytical skills with ability to turn data into actionable insights.
• Excellent attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Strong written communication skills and experience maintaining accurate product information.
• Experience with Salesforce Commerce Cloud and basic HTML is considered an asset.
• A collaborative, proactive mindset with a passion for creating exceptional online customer experiences.

Responsibilities

• Manage website content, product launches, and ongoing site updates to deliver an exceptional online shopping experience.
• Optimize product listings, categories, landing pages, and merchandising to maximize customer engagement and sales.
• Analyze product performance, website analytics, and customer behaviour to identify opportunities for continuous improvement.
• Support promotional campaigns, seasonal launches, and digital marketing initiatives while monitoring performance and recommending enhancements.
• Collaborate with marketing, planning, and customer service teams to deliver a seamless customer journey.
• Assist with SEO initiatives, website testing, and quality assurance across desktop and mobile platforms.
• Contribute new ideas that improve the user experience, increase conversions, and support business growth.

Skills

E-commerce

Digital merchandising

Website management

Data analysis

SEO basics

HTML basics

Salesforce Commerce Cloud

Tools

Salesforce Commerce Cloud

HTML

Job description

Bilingual Source in Markham, Ontario, is hiring for an online content and merchandising role that blends e-commerce management with analytics to improve customer engagement and online sales. You will manage product launches, optimize listings, monitor performance, and collaborate with marketing and customer service to deliver a seamless shopping experience for multiple brands.

The role emphasizes data-driven decision making, SEO basics, and ensuring accuracy of product information across desktop