Front End Service Clerk (Crowfoot)

Calgary Co-op; Calgary; On-site; CAD 20,664 - 30,307; Full time

Benefits offered by this job

competitive wages

extended health benefits for full-time

paid vacations

5% employee discount (cashback)

a recognition program

social committee events

employee & family assistance plan

numerous training and development 프로그램

Job summary

Calgary Co-op is hiring a Front-End Service Clerk to ensure customer service and safe, efficient operation of the front end. The role reports to the Customer Service Supervisor/Front End Manager and involves handling customer questions, organizing displays, and assisting in deliveries to meet customer satisfaction.

The position requires Grade 9 or equivalent, fluency in English, and previous retail experience, with benefits including extended health coverage and employee discounts.

Qualifications

• Grade 9 or acceptable combination of education and experience.
• Must be fluent in English (CLBA - Canadian Language Benchmark Assessment score of 5 or higher)
• Previous retail or related experience.

Responsibilities

• Provides customer service and maintains positive customer relations through the proper handling of questions, comments, requests and complaints.
• Handles merchandise ensuring quality, minimizing damages and markdowns.
• Performs duties following established Occupational Health and Safety, Food Safety and Environmental regulations and policies.
• Ensures the proper care, use and maintenance of equipment and tools and reports repair requirements to the Customer Service Supervisor.
• Performs all aspects of Front End Service Clerk functions including opening/closing duties, setting up storefront, restocking supplies, and assisting in deliveries.

Education

Grade 9 or equivalent

Job description

Job Description

This is your opportunity to embrace a culture that reflects a sense of pride and ownership in work. Our Co-operative demonstrates mutual respect for the team & our members and shows care towards the community. We care for our employees and create strong teams in collaborative environments.

The Front-End Service Clerk is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to Company policies, procedures and standards. The Front-End Service Clerk position reports directly to the Customer Service Supervisor/Front End Manager, and the main responsibilities include:

• Provides customer service and maintains positive customer relations through the proper handling of questions, comments, requests and complaints. Effectively works in a diverse team environment in a proficient and friendly manner.
• Handles merchandise ensuring quality, minimizing damages and markdowns. Performs general clean up duties such as cleaning spills and display fixtures to ensure a neat and organized department is maintained. Ensures the sales floor is clean of cardboard and debris, including disposal of garbage.
• Performs duties following established Occupational Health and Safety, Food Safety and Environmental regulations and policies to ensure the health and safety of all staff and customers.
• Ensures the proper care, use and maintenance of equipment and tools and reports repair requirements to the Customer Service Supervisor.
• Performs all aspects of Front End Service Clerk functions including but not limited to: opening and closing duties, setting up storefront, filling supplies, cleaning mats, preparing and assisting in organizing deliveries, providing wrapping carry out service to meet customer satisfaction, proper care and handling of all shopping carts, hand baskets, carryout carts, and replaces existing stock after cleaning.
• Other duties include: hanging signs from the ceiling or on the walls, and obtaining change for cashiers from customer service.

What skills and abilities will you need to be considered?

• Grade 9 or acceptable combination of education and experience
• Must be fluent in English (CLBA - Canadian Language Benchmark Assessment score of 5 or higher)
• Previous retail or related experience

Benefits & Perks

• competitive wages
• extended health benefits for full-time and part-time employees
• paid vacations
• 5% employee discount (cashback) on all purchases
• a recognition program
• social committee events
• employee & family assistance plan
• numerous training and development programs

About Calgary Co-op

Calgary Co-op has been proudly serving the community since 1956, when it opened its first store with local farmers and ranchers to provide fresh, farm-to-table foods. Headquartered in Calgary and owned by over 456,000 members, it’s one of North America’s largest retail co-operatives, with 3,530 employees, $757 million in assets, and $1.3 billion in annual sales. We operate food centres, pharmacies, gas stations, car washes, home health care centres, wine, spirits and beer stores, and cannabis stores across Calgary, Airdrie, Cochrane, High River, Okotoks, and Strathmore. We also own Community Natural Foods, Willow Park Wines & Spirits and Beacon Pharmacy. Committed to sourcing locally whenever possible, from Calgary, Alberta, and Western Canada, the organization helps connect consumers with the producers behind their food. Calgary Co-op continues to expand its local offerings while focusing on quality and community support, earning recognition by the Canadian Grocer’s 2024 Impact Awards for our commitment to sustainability & supporting employees.

Qualifications

MINIMUM / ESSENTIAL QUALIFICATIONS:

• Grade 9 or an acceptable combination of education and experience.

Desirable Qualifications

• Previous retail or related experience.