E-Billing Team Lead, Canada Operations

DWF; Vancouver, Toronto; On-site; CAD 70,000 - 85,000; Full time

Benefits offered by this job

Extended Health benefit

Dental coverage

Long-Term Disability

Casual dress code

Wellbeing allowance

Job summary

DWF Group Canada is seeking a Billing Team Lead to oversee national eBilling operations from Vancouver or Toronto. This role requires building strong client relationships, guiding a team, and managing high-volume invoicing with accuracy.

The successful candidate will have 5+ years in eBilling within a law firm or professional services setting, plus at least 2 years in leadership. Proficiency with Legal Tracker, Passport, TyMetrix, and CounselLink is essential.

Qualifications

• 5+ years of experience in eBilling within a law firm or professional services environment, including at least 2 years of leadership experience.
• Strong knowledge of eBilling systems and platforms (Legal Tracker, Passport, TyMetrix, CounselLink).
• Experience working with LEDES files and manual submissions.
• Advanced knowledge of billing systems such as 3E, eBilling Hub, Elite Enterprise, or similar platforms.
• Excellent communication and interpersonal skills, with the ability to build strong working relationships.
• High attention to detail with strong organizational and analytical skills.
• Proven problem-solving and critical thinking capabilities.
• Ability to manage multiple priorities and meet tight deadlines in a fast-paced environment.
• Strong client service orientation with a collaborative, team-focused approach.
• Proficiency in Microsoft Office Suite, particularly Excel.

Responsibilities

• Lead, coach, and support Billing team members, including oversight of national eBilling operations.
• Oversee end-to-end billing processes, including draft preparation, revisions, finalization, and distribution of invoices.
• Ensure accurate and timely submission of e-bills through client portals (e.g., Bottomline, TyMetrix, CounselLink, CounselGo).
• Track, analyze, and reduce invoice rejections by identifying root causes and implementing corrective actions.
• Ensure compliance with client billing guidelines, firm policies, and performance targets set by leadership.
• Act as an escalation point for complex billing issues, resolving discrepancies and supporting timely resolution.
• Respond promptly to client and internal billing inquiries, maintaining a high standard of service.
• Maintain billing records, file lists, and track items such as missing budgets and file closures.
• Monitor and follow up on outstanding invoices in collaboration with Collections.
• Support the team during peak periods and coordinate with Accounting to resolve billing issues.
• Prepare client reports and support ad hoc requests as required.
• Identify and implement process improvements to enhance billing efficiency, accuracy, and consistency.

Skills

eBilling

Leadership

Client relations

Microsoft Excel

Attention to detail

Tools

Legal Tracker

Passport

TyMetrix

CounselLink

3E

eBilling Hub

Elite Enterprise

Job description

DWF Group Canada is seeking a Billing Team Lead to oversee national eBilling operations from Vancouver or Toronto. This role requires building strong client relationships, guiding a team, and managing high-volume invoicing with accuracy.

The successful candidate will have 5+ years in eBilling within a law firm or professional services setting, plus at least 2 years in leadership. Proficiency with Legal Tracker, Passport, TyMetrix, and CounselLink is essential.