E-Billing Team Lead

DWF; Vancouver, Toronto; On-site; CAD 70,000 - 85,000; Full time

Benefits offered by this job

Extended Health benefit

Dental coverage

Long-Term Disability

Casual dress code

Wellbeing allowance

Job summary

DWF Group Canada is seeking a Billing Team Lead to oversee national eBilling operations from Vancouver or Toronto. This role requires building strong client relationships, guiding a team, and managing high-volume invoicing with accuracy.

The successful candidate will have 5+ years in eBilling within a law firm or professional services setting, plus at least 2 years in leadership. Proficiency with Legal Tracker, Passport, TyMetrix, and CounselLink is essential.

Qualifications

• 5+ years of experience in eBilling within a law firm or professional services environment, including at least 2 years of leadership experience.
• Strong knowledge of eBilling systems and platforms (Legal Tracker, Passport, TyMetrix, CounselLink).
• Experience working with LEDES files and manual submissions.
• Advanced knowledge of billing systems such as 3E, eBilling Hub, Elite Enterprise, or similar platforms.
• Excellent communication and interpersonal skills, with the ability to build strong working relationships.
• High attention to detail with strong organizational and analytical skills.
• Proven problem-solving and critical thinking capabilities.
• Ability to manage multiple priorities and meet tight deadlines in a fast-paced environment.
• Strong client service orientation with a collaborative, team-focused approach.
• Proficiency in Microsoft Office Suite, particularly Excel.

Responsibilities

• Lead, coach, and support Billing team members, including oversight of national eBilling operations.
• Oversee end-to-end billing processes, including draft preparation, revisions, finalization, and distribution of invoices.
• Ensure accurate and timely submission of e-bills through client portals (e.g., Bottomline, TyMetrix, CounselLink, CounselGo).
• Track, analyze, and reduce invoice rejections by identifying root causes and implementing corrective actions.
• Ensure compliance with client billing guidelines, firm policies, and performance targets set by leadership.
• Act as an escalation point for complex billing issues, resolving discrepancies and supporting timely resolution.
• Respond promptly to client and internal billing inquiries, maintaining a high standard of service.
• Maintain billing records, file lists, and track items such as missing budgets and file closures.
• Monitor and follow up on outstanding invoices in collaboration with Collections.
• Support the team during peak periods and coordinate with Accounting to resolve billing issues.
• Prepare client reports and support ad hoc requests as required.
• Identify and implement process improvements to enhance billing efficiency, accuracy, and consistency.

Skills

eBilling

Leadership

Client relations

Microsoft Excel

Attention to detail

Tools

Legal Tracker

Passport

TyMetrix

CounselLink

3E

eBilling Hub

Elite Enterprise

Job description

DWF Group is a global provider of integrated legal and business services. As part of the DWF Group, our Canadian legal team is driven by innovation, collaboration, and a shared commitment to excellence. We foster a professional, supportive, and engaging environment where our people are encouraged to grow and contribute meaningfully.

With a strong focus on litigation, we continually look beyond traditional approaches to deliver progressive, creative solutions that add real value for our clients.

DWF takes pride in cultivating a collegial workplace that promotes teamwork, professional development, and social connection among staff and lawyers alike. We believe people thrive when they feel supported, empowered, and part of a collaborative culture.

Join us at DWF!

We currently have an exciting opportunity for a Billing Team Lead. This role includes oversight of national eBilling operations across Canada and can be located in Vancouver or Toronto.

If you’re looking to take the next step in your career in a dynamic, professional, and high-performing environment, this role is for you. This opportunity is ideal for an experienced billing professional who can build strong relationships, demonstrate attention to detail, and effectively manage a high-volume workload while leading a team.

Responsibilities

• Lead, coach, and support Billing team members, including oversight of national eBilling operations
• Oversee end-to-end billing processes, including draft preparation, revisions, finalization, and distribution of invoices
• Ensure accurate and timely submission of e-bills through client portals (e.g., Bottomline, TyMetrix, CounselLink, CounselGo)
• Track, analyze, and reduce invoice rejections by identifying root causes and implementing corrective actions
• Ensure compliance with client billing guidelines, firm policies, and performance targets set by leadership
• Act as an escalation point for complex billing issues, resolving discrepancies and supporting timely resolution
• Respond promptly to client and internal billing inquiries, maintaining a high standard of service
• Maintain billing records, file lists, and track items such as missing budgets and file closures
• Monitor and follow up on outstanding invoices in collaboration with Collections
• Support the team during peak periods and coordinate with Accounting to resolve billing issues
• Prepare client reports and support ad hoc requests as required
• Identify and implement process improvements to enhance billing efficiency, accuracy, and consistency

What will help you succeed in this role?

• 5+ years of experience in eBilling within a law firm or professional services environment, including at least 2 years of leadership experience
• Strong knowledge of eBilling systems and platforms (e.g., Legal Tracker, Passport, TyMetrix, CounselLink)
• Experience working with LEDES files and manual submissions
• Advanced knowledge of billing systems such as 3E, eBilling Hub, Elite Enterprise, or similar platforms
• Excellent communication and interpersonal skills, with the ability to build strong working relationships
• High attention to detail with strong organizational and analytical skills
• Proven problem-solving and critical thinking capabilities
• Ability to manage multiple priorities and meet tight deadlines in a fast-paced environment
• Strong client service orientation with a collaborative, team-focused approach
• Proficiency in Microsoft Office Suite, particularly Excel

What we offer

The salary range for this position is $70,000 – $85,000 per annum, dependent on experience.

Our firm benefits include Extended Health benefit, Dental coverage, LTD, DI, casual dress code, wellbeing allowance, early finish ahead of statutory holidays and more.

Diversity & Inclusivity

Nurturing talent is very important to us. We are committed to equal opportunities in all areas of work and business. We want people to achieve their best, which will positively impact our clients and the communities in which we live and work. At DWF Group, we empower people to be themselves within an inclusive and supportive environment, enabling everyone to reach their full potential.

At DWF, we believe in offering a comprehensive rewards package that extends beyond base salary. From flexible benefits to wellbeing programs, we are committed to supporting our people both professionally and personally.

Our recruitment process upholds the highest standards of fairness and engagement. It may include interviews, assessments, or presentations. We aim to create a positive experience for all candidates and will provide accommodations where required.

About us

DWF is a leading global provider of integrated legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.