Dynamics 365 CRM Leader & Architect (Public Sector)

Accenture PLC; Ottawa; On-site; CAD 147,000 - 192,000; Full time

Job summary

Avanade Canada seeks a senior CRM Functional Lead / Architect to translate complex business needs into scalable Dynamics 365 Customer Engagement and Power Platform solutions. You will lead public sector discovery, functional design, product ownership, and delivery while aligning with executive sponsors and technology stakeholders.

You will drive business analysis, functional architecture, and delivery leadership, ensuring security, privacy, accessibility, data residency, governance, and policy

Qualifications

• Relevant degree, diploma, or equivalent post-secondary education; business analysis, architecture, Agile, change, process improvement, Dynamics 365, or Power Platform certifications are assets.
• Must hold a Government of Canada Reliability Status and a Secret clearance or be eligible.
• 10+ years in business analysis, functional architecture, product ownership, or enterprise app delivery.
• Leadership of complex public sector CRM or enterprise app engagements with Government of Canada stakeholders.
• Hands-on experience with Dynamics 365 CE and Power Platform across process, data, integration, reporting, security, and adoption.

Responsibilities

• Lead client advisory and relationships; guide executive sponsors and stakeholders through workshops and design forums.
• Define end-to-end functional architecture, including workflows, security, data, reporting, and integrations.
• Lead functional delivery from planning through stabilization and manage backlog, requirements, and acceptance criteria.
• Coach and mentor business analysts and solution teams; contribute to opportunities, proposals, and client presentations.
• Shape AI-enabled solutions with governance and policy compliance for Government of Canada clients.

Skills

Executive advisory

Stakeholder influence

Negotiation

Facilitation

Business analysis

Process modeling

Data modeling

Requirements management

Traceability

Dynamics 365 CE

Power Platform

Functional architecture

Technical product ownership

Backlog management

Acceptance criteria

Risk management

Scope management

Change management

Quality management

Cross-workstream

Team leadership

Mentoring

Governance

Continuous improvement

Education

Relevant degree or diploma

Tools

Microsoft Dynamics 365 Customer Engagement

Power Platform

Job description

Avanade Canada seeks a senior CRM Functional Lead / Architect to translate complex business needs into scalable Dynamics 365 Customer Engagement and Power Platform solutions. You will lead public sector discovery, functional design, product ownership, and delivery while aligning with executive sponsors and technology stakeholders.

You will drive business analysis, functional architecture, and delivery leadership, ensuring security, privacy, accessibility, data residency, governance, and policy