Dynamic Inside Sales Rep - Upsell & Customer Growth

Quincaillerie Richelieu; Dartmouth; On-site; CAD 42,000 - 66,000; Full time

Job summary

Richelieu Hardware, a North American leader in specialty hardware, invites you to join our Dartmouth office as Inside Sales Representative. You will deliver exceptional customer service, identify sales opportunities, and promote Richelieu's extensive product portfolio.

The role emphasizes building strong client relationships, processing orders, and coordinating with warehouse and sales teams to ensure timely fulfillment. This is a permanent, full-time position in Canada.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years in customer service or inside sales.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Willingness to learn technical product knowledge and safety requirements.

Responsibilities

• Build and maintain relationships with existing customers.
• Identify upsell and cross-sell opportunities.
• Process orders accurately and respond to inquiries.
• Coordinate with warehouse and sales teams for order fulfillment.
• Support outside sales by generating leads and follow-ups.
• Notify customers about promotions and new products.

Skills

Communication skills

Sales skills

Team collaboration

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Excel

Outlook

Job description

Richelieu Hardware, a North American leader in specialty hardware, invites you to join our Dartmouth office as Inside Sales Representative. You will deliver exceptional customer service, identify sales opportunities, and promote Richelieu's extensive product portfolio.

The role emphasizes building strong client relationships, processing orders, and coordinating with warehouse and sales teams to ensure timely fulfillment. This is a permanent, full-time position in Canada.