Inside Sales Representive

Quincaillerie Richelieu; Dartmouth; On-site; CAD 42,000 - 66,000; Full time

Job summary

Richelieu Hardware, a North American leader in specialty hardware, invites you to join our Dartmouth office as Inside Sales Representative. You will deliver exceptional customer service, identify sales opportunities, and promote Richelieu's extensive product portfolio.

The role emphasizes building strong client relationships, processing orders, and coordinating with warehouse and sales teams to ensure timely fulfillment. This is a permanent, full-time position in Canada.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years in customer service or inside sales.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Willingness to learn technical product knowledge and safety requirements.

Responsibilities

• Build and maintain relationships with existing customers.
• Identify upsell and cross-sell opportunities.
• Process orders accurately and respond to inquiries.
• Coordinate with warehouse and sales teams for order fulfillment.
• Support outside sales by generating leads and follow-ups.
• Notify customers about promotions and new products.

Skills

Communication skills

Sales skills

Team collaboration

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Excel

Outlook

Job description

INSIDE SALES REPRESENTATIVE

Who we are?

Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.

Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.

Our team – 3,200 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.

How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!

Join a dynamic new department at Richelieu. We are seeking an outgoing, sales-driven team member to fill a permanent, full-time position as an Inside Sales Representative at our Dartmouth office.

In this role, you will deliver exceptional customer service while proactively identifying sales opportunities and promoting Richelieu's extensive portfolio of products.

Key Responsibilities of an Inside Sales Representative:

• Build and maintain strong relationships with existing customers.
• Identify opportunities to upsell and cross sell products.
• Achieve individual sales and customer service objectives
• Assist customers via phone, email, and in person by responding to inquiries, providing product and order information.
• Respond to customer inquiries regarding products, pricing, availability, orders, and delivery timelines.
• Process customer orders accurately and ensure all required information is captured.
• Follow up on quotations and customer inquiries to help convert opportunities into sales.
• Assist customers with product selection and provide basic product information and recommendations.
• Coordinate with the warehouse and sales teams regarding customer orders, pickups, deliveries, and product availability.
• Proactively contact customers regarding promotions, new products, and sales opportunities.
• Support outside sales representatives by generating leads and providing customer follow-up.
• Notify customers when orders are ready for pickup or when there are changes to their orders.
• Process payments and provide receipts, where applicable.
• Handle customer concerns and complaints professionally and escalatem?
• Support the sales team with administrative tasks, order processing, and customer follow-ups.
• Monitor the showroom, displays, brochures, and promotional materials to ensure they remain current and professionally presented.

Requirements:

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service, inside sales, sales support, or a related role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong willingness to learn technical product knowledge and applicable safety requirements.

The Ideal Candidate:

• Demonstrates a collaborative and team-oriented approach.
• Possesses strong communication, relationship-building, and sales skills.
• Is results oriented and motivated to achieve goals.
• Enjoys solving problems and continuously learning new products and processes.

What we offer

• A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
• A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
• Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
• Competitive compensation: We offer competitive base compensation based on the market.
• Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
• Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
• Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
• Opportunity to gain experience: We encourage career opportunities and continuing education for the professional development of our employees.

By submitting their application, candidates consent to the collection, use and retention of submitted materials by Richelieu Hardware Ltd. for the sole purpose of evaluating their application. These documents may be retained by Richelieu Hardware Ltd. for future reference for a period of twelve (12) months following receipt of their application.