Dynamic Group Retirement Admin Specialist

TechAlliance of Southwestern Ontario, London Economic Development Corporation; Toronto; On-site; CAD 51,000 - 76,000; Full time

Benefits offered by this job

Career Development

Health & Wellness

Time Off

Financial Security

Rewards and Recognition

Community

Job summary

Canada Life in Toronto is seeking a detail-oriented professional to support Group Retirement Services administration. You will become proficient in GPAS and handle data updates, reporting, and service delivery for RRSP, TFSA, and other plans.

The role emphasizes customer focus, urgency in a fast-paced environment, and building relationships with plan administrators, advisors, and brokers to ensure accurate processing and high service standards.

Qualifications

• Experience in group retirement services administration is preferred.
• Proficiency with GPAS and related processes.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Administer and maintain group saving plan and member records within GPAS, ensuring data accuracy.
• Serve as primary contact for inquiries via phone and email with professionalism.
• Manage and prioritize a defined block of business with timely service.
• Build and sustain relationships with internal and external stakeholders.
• Investigate and resolve complex issues with discretion.
• Execute daily plan administration tasks such as contributions and fund changes.
• Provide ongoing support to advisors and plan administrators.

Skills

Analytical thinking

Organizational skills

Communication skills

Team collaboration

MS Office

Tools

GPAS

Job description

Canada Life in Toronto is seeking a detail-oriented professional to support Group Retirement Services administration. You will become proficient in GPAS and handle data updates, reporting, and service delivery for RRSP, TFSA, and other plans.

The role emphasizes customer focus, urgency in a fast-paced environment, and building relationships with plan administrators, advisors, and brokers to ensure accurate processing and high service standards.