Onsite Fixed-Term Dispatcher - Customer Care & Scheduling

Irving Oil Ltd.; Saint John; On-site; CAD 48,000 - 60,000; Full time

Benefits offered by this job

Parking allowance

Fitness facility access

Day-one benefits

Job summary

Irving Oil Ltd. seeks a Fixed Term Dispatcher to handle incoming calls, emails, and faxes for Irving Energy products and services. You will engage residential and commercial customers, log and communicate with stakeholders, and escalate issues when needed.

This temporary role operates in a 24/7 environment with shift variations and cross-department collaboration. Based in Saint John, NB, you will help ensure a positive consumer experience, support other departments, and contribute to timely

Qualifications

• Strong communication and interpersonal skills.
• Problem solving and decision making abilities.
• Good organizational and analytical skills.

Responsibilities

• Receive emergency and non-emergency calls from customers, recording significant information, and prioritizing calls based on levels of importance.
• Partner with Loadbuilders to maintain connection with both the customer and field representative in the execution of scheduled work.
• Apply knowledge, and application policies and procedures effectively, and understanding the Sales Processes to ensure customers are billed appropriately.
• Prioritize work and elevate emergency calls where required, rescheduling less critical work.
• Deliver status updates and pertinent information as required to Operations Managers and various internal parties.
• Bring forward and implement recommendations to optimize performance and proactively resolve issues.
• Make difficult and time sensitive decisions to support business objectives.
• Provide guidance to CSRs and Sales Representatives regarding building codes and gas codes, details regarding the technicians' schedules, and if the company can fulfill certain types of customers’ request

Skills

Communication

Problem solving

Organization

Multitasking

Customer service

Education

High school diploma

Post-secondary education preferred

Tools

Computer literacy

Job description

Irving Oil Ltd. seeks a Fixed Term Dispatcher to handle incoming calls, emails, and faxes for Irving Energy products and services. You will engage residential and commercial customers, log and communicate with stakeholders, and escalate issues when needed.

This temporary role operates in a 24/7 environment with shift variations and cross-department collaboration. Based in Saint John, NB, you will help ensure a positive consumer experience, support other departments, and contribute to timely