Dynamic Delivery & Dispatch Coordinator

Superior Propane

Calgary

Hybrid

CAD 58,000 - 65,000

Full time

14 days+

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Job summary

Superior Propane in Calgary is seeking a Logistics Coordinator to proactively direct daily driver schedules, review orders, and maintain recurring fuel orders within our routing system. You will collaborate with Drivers and Field Management to meet delivery timelines and KPI targets while upholding safety and data integrity.

The role requires 3+ years in logistics/dispatch, strong communication, and Roadnet/ERP experience.

Qualifications

Minimum grade 12 education, preferably with relevant post-secondary education, and/or technical certification in operations or logistics.
Minimum three (3) years previous logistics and dispatch experience in a fast paced, hands on environment.
Superior verbal communication skills and the ability to present information to a variety of audiences.
Exceptional ability to plan, organize and forecast.
Strong ability to analyze data, including KPIs and use this information to solve problems and continuously improve performance.
Ability to thrive in a fast paced environment that requires multi tasking and changing priorities.
Ability to build relationships, internally and externally, and lead through influence.
Intermediate computer skills, specifically Microsoft Office, are required.
Intermediate to advanced experience working within an ERP (Enterprise Resource Planning) system and in the use of routing and scheduling technology. Experience with Roadnet would be considered an asset.
Working knowledge of applicable National and Provincial regulations with respect to Propane activities would be an asset.
Working knowledge of applicable Departments of Transportation and Employment Standards as it relates specifically to the trucking/driving and transportation of dangerous goods.
Safety and technical knowledge, with the ability to respond effectively to emergencies.

Responsibilities

Build positive, collaborative relationships with all points of contact and work collaboratively to utilize available resources to successfully meet customer needs and expectations.
Act as the primary point of contact for Drivers, dispatching daily work and ensuring order fulfillment. Monitor the progress and execution of the work plans and adjust schedules accordingly to minimize and prevent out of gas (OOG) occurrences.
Troubleshoot and resolve issues encountered by the Driver, including routing or scheduling issues or conflicts, and activate fleet contingency plans when necessary.
Confirm and verify delivery appointments, reschedule appointments and complete account maintenance as required to increase efficiency and to prevent OOG occurrences and improve response / delivery time to customers. Conduct interval analysis to ensure effective and timely delivery and minimal OOG to optimize the work force.
Ensures customers are aware of delivery challenges that might affect their delivery.
Collaborate with Field Management to update and provide feedback on day-to-day operations, staffing activities and the achievement of performance standards. Immediately notify the Field Management of any safety, performance and attendance issues or successes. The District Manager, as the direct manager of the Driver, will then manage the situation accordingly, addressing performance gaps to performance standards.
Ensure the integrity of data within the ADD ERP System & Roadnet's Transportation Suite.
Review, manage, and report on daily delivery transactions working with the Delivery Manager to achieve KPI targets.