DVCAP Court Support Worker

enCompass Community Safety Agency; Edmonton; On-site; CAD 53,000 - 63,000; Full time

Benefits offered by this job

Health benefits

RRSP benefits

Wellness program

Job summary

enCompass Community Safety Agency is seeking a Case Worker for the Domestic Violence Complainant Assistant Program to support clients involved in judicial processes from the Edmonton Law Courts Building. You will manage caseloads and ensure DVJR protocols are followed while providing client-centered services.

The role focuses on risk assessment, safety planning, education on family violence impact, and coordination with partners and the Crown Prosecutor’s office in a respectful, confidential,

Qualifications

• Diploma in related human services field
• Experience working with victims of family violence
• Understanding of victimization and dynamics of domestic violence
• Assessment, interpersonal, written and verbal communication skills
• Knowledge of community resources and access to resources
• Knowledge and experience in the Criminal Justice System
• Confidentiality guidelines

Responsibilities

• Engage with clients over the phone and/or in person at the Law Courts Building
• Develop and monitor safety planning while assessing risk
• Provide education about impact of family violence on individuals and children
• Provide referrals to other resources as appropriate
• Support clients throughout the criminal justice process and court proceedings
• Develop and maintain relationships with DVJR partners
• Act as client’s voice in court conferencing and provide information to partners
• Liaise with Crown Prosecutor’s office

Skills

Interpersonal skills

Verbal communication

Written communication

Assessment skills

Cultural competence

Knowledge of community resources

Confidentiality

Microsoft Office

Education

Diploma in human services

Tools

Microsoft Office

Job description

Salary Range: $53,060.40 To $62,611.27 Annually

Company Overview:

For over 75 years enCompass has been building safe and inclusive communities by supporting individuals to navigate change – and lead healthy, meaningful lives. We provide holistic services and wraparound supports that address the root causes of crime and social disorder. We do this through preventative and restorative activities including release planning, housing, safety planning, employment transition, education, substance recovery, cultural supports and more. By exemplifying care, compassion and understanding, we are laying the foundations for positive change.

We are a values-driven organization that supports clients from a strength-based approach. If your values are aligned with our core values listed at: https://myencompass.ca/about-us/who-we-are/ , please consider joining our team.

Position Summary:

The Case Worker at the Domestic Violence Complainant Assistant Program (DVCAP) supports referral and case management support to individuals involved in the judicial processes. The role provides direct and indirect court support to clients who have experienced domestic and intimate partner violence and connection to community resources. This role ensures every victim has access to practical and professional client-centred support and a voice while navigating the domestic violence criminal court process. The Case Worker is responsible for the daily management of their assigned caseload while ensuring that Domestic Violence Justice Response (DVJR) protocols are adhered to and incorporated into file management practices. The Case Worker ensures that victims have updates on court proceedings, and access to resources, supports, and services. This role primarily works out of the Edmonton Law Courts Building.

Responsibilities:

• Engage with clients over the phone and/or in person at the Law Courts Building
• Develop and monitor safety planning while assessing risk
• Provide education and information about the impact of family violence on individuals and children
• Provide referrals to other resources as appropriate
• Support clients throughout the criminal justice process, including court updates and/or changes throughout the court process, and through court proceedings as required.
• Develop and maintain excellent working relationships with all DVJR partners
• Act as the client’s voice in court conferencing and provide partners with relevant information
• Liaise with the Crown Prosecutor’s office

Qualifications / Skills:

• Diploma in related human services field with 2 years of experience in working with victims of family violence
• Professionalism within all aspects of employment and able to contribute to a positive team environment
• Thorough understanding of victimization and the dynamics of domestic and family violence
• Assessment, interpersonal, written and verbal communication, and engagement skills
• Experience working with diverse populations and ability to provide culturally relevant services
• Knowledge of community resources and experience accessing resources
• Knowledge and experience working in the Criminal Justice System
• General computer knowledge (Microsoft Office, Outlook)
• Ability to work within confidentiality guidelines

Conditions of Employment:

• Completion of a Criminal Record Check and Child Intervention Record Check will be required; A criminal record will not disqualify you from employment with us; we evaluate each application individually
• This position has a start date of Monday, September 21, 2026.
• The hours of work are Monday through Friday 8:00 AM-4:30 PM
• The main enCompass office is located in the Transition Place Building at 10010-105 Street, Edmonton. This position’s work location would be primarily out of the DVCAP office in the Edmonton Law Courts Building located at 1A Sir Winston Churchill Square, Edmonton. Parking is not included with the position.

What we offer

• The salary range for this position is $53,060.40 to $62,611.27 annually.
• enCompass strives to provide a meaningful work environment through the following:
• Strong focus on employee wellness and work-life balance
• Service recognition and employee awards
• Staff team building and appreciation days
• Competitive health, dental and RRSP benefits

Only those selected for interviews will be contacted

Building Safe, Inclusive Communities.

enCompass is committed to achieving a diverse workforce and strongly encourages applications from people of Indigenous heritage, and people from culturally diverse backgrounds.