Support Worker

enCompass Community Safety Agency; Edmonton; On-site; CAD 29,000 - 37,000; Full time

Benefits offered by this job

Competitive health, dental and RRSP

Employee recognition

Team building and appreciation days

Work-life balance focus

Job summary

enCompass Community Safety Agency is seeking a Support Worker for Shenn Way House in Edmonton. You will provide day-to-day support to residents, using a client-centered approach to help participants take responsibility for their behavior and develop healthy life skills.

The role requires teamwork, crisis management, and adherence to program policies. The position includes awake overnight shifts and rotating hours, with competitive compensation and benefits.

Qualifications

• Diploma or degree in a related human services field.
• Experience working in residential programs.
• Knowledge of addictions, mental health, and family violence.
• Strong communication and relationship building skills.
• Able to work within a team and effectively deal with crisis situations.
• Able to work consistent awake overnight shifts.
• Valid first aid and CPR certification.
• Certification in suicide intervention and crisis intervention prevention.
• Criminal record check and child intervention check.
• General computer knowledge (Microsoft Word, Outlook, etc)
• A criminal record will not disqualify you from employment with us; we evaluate each application individually.

Responsibilities

• Ongoing monitoring of administrative files to ensure they are kept complete and up-to date
• Maintain accurate and timely data collection, data entry and completion of any program assessments and surveys as directed
• Completion of accurate written daily documentation (log book entries, contact notes, incident reports, medication book entries)
• Deliver services in a client centered, strength-based approach consistent with program philosophy
• Adapt services to meet the needs of diverse populations as per program policy
• Build collaborative relationships with participants
• Support participants to achieve goals as defined on their individual service plans
• Encourage participants to engage in healthy lifestyle alternatives
• Transparently address current challenges with participants
• Liaise with program partners and other professionals

Skills

Communication

Relationship building

Crisis intervention

Teamwork

Overnight shifts

Client-centered approach

Education

Diploma or degree in human services

Tools

Microsoft Word

Microsoft Outlook

Job description

For over 75 years enCompass has been building safe and inclusive communities by supporting individuals to navigate change – and lead healthy, meaningful lives. We provide holistic services and wraparound supports that address the root causes of crime and social disorder. We do this through preventative and restorative activities including release planning, housing, safety planning, employment transition, education, substance recovery, cultural supports and more. By exemplifying care, compassion and understanding, we are laying the foundations for positive change.

We are a values-driven organization that supports clients from a strength-based approach. If your values are aligned with our core values listed at: https://myencompass.ca/about-us/who-we-are/ , please consider joining our team.

Position Summary

Shenn Way House is for men who perpetuate violence and harm, who recognize it, and who want to change. This program provides safe, temporary housing and wraparound supports that enables men to engage in therapeutic interventions and take responsibility for their behaviour.

Support Workers provide ongoing day to day support to the participants residing at Shenn Way House. Through the use of positive role modeling and effective communication skills, the Support Worker assists participants in taking responsibility for their behavior and living safe and meaningful lives.

Responsibilities

Administration

• Ongoing monitoring of administrative files to ensure they are kept complete and up-to date
• Maintain accurate and timely data collection, data entry and completion of any program
• assessments and surveys as directed
• Completion of accurate written daily documentation (log book entries, contact notes, incident reports, medication book entries)
• Completion of referral and intake documentation

Client Support

• Deliver services in a client centered, strength-based approach consistent with program philosophy
• Adapt services to meet the needs of diverse populations as per program policy
• Build collaborative relationships with participants
• Support participants to achieve goals as defined on their individual service plans
• Encourage participants to engage in healthy lifestyle alternatives
• Transparently address current challenges with participants

Health & Safety

• Deliver services in accordance with program and agency policy and procedures
• Ensure participants are aware of and understand program rules and respond accordingly
• Maintain a safe and secure environment
• Communicate pertinent information to supervisor and other staff as necessary
• Ensure maintenance and cleanliness of program and property

Community Engagement

• Liaise with program partners and other professionals
• Maintain positive relationships with community members (neighbors, visitors, etc) and report significant challenges/incidents to supervisor immediately
• Contribute to a positive culture by assisting and supporting colleagues as needed and encourage and teach others about the program’s operations
• Practice agency mission, vision, values, and guiding principles
• Maintain positive, professional working relationships with colleagues
• Participate in program meetings
• Participate in agency meetings and on agency committees as appropriate

Additional Responsibilities

• As directed by the supervisor

Qualifications / Skills

• Diploma or degree in a related human services field
• Experience working in residential programs
• Knowledge of addictions, mental health, and family violence
• Strong communication and relationship building skills
• Able to work within a team and effectively deal with crisis situations
• Able to work consistent awake overnight shifts
• Valid first aid and CPR certification
• Certification in suicide intervention and crisis intervention prevention
• Criminal record check and child intervention check
• General computer knowledge (Microsoft word, outlook, etc)
• A criminal record will not disqualify you from employment with us; we evaluate each application individually

Conditions of Employment

• The successful candidate must be able to work rotating shifts (including holidays, weekends, evening, and awake overnight shifts) and be available for a minimum of 4 shifts per month. The hours of work are 6:45am-3:00pm, 2:45 pm-11:00pm and 10:45pm-7:00am. All shifts are awake shifts.

What we offer

• The hourly wage for this position is $21.22-$26.72
• enCompass strives to provide a meaningful work environment through the following:
• Strong focus on employee wellness and work-life balance
• Service recognition and employee awards
• Staff team building and appreciation days
• Competitive health, dental and RRSP benefits

Only those selected for interviews will be contacted

Building Safe, Inclusive Communities.

enCompass is committed to achieving a diverse workforce and strongly encourages applications from people of Indigenous heritage, and people from culturally diverse backgrounds.