Duty Station Manager

City of Toronto; Toronto; On-site; CAD 115,000 - 143,000; Full time

Benefits offered by this job

Defined pension plan

Professional development

Job summary

City of Toronto is seeking a Duty Station Manager for the TTC, based at the Yonge Downtown Zone. This temporary role supports supervision of staff, ensures safe, clean, and reliable transit environments, and oversees service level agreements across stations in rotating shifts.

The position requires a post-secondary credential, strong leadership, safety awareness, and a track record in customer service. Salary ranges and benefits align with the Toronto TTC regime, with a union-aware environment

Qualifications

• Completion of a post-secondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent.
• Strong understanding of business practices and procedures.
• Good understanding of safety legislation and procedures, as well as experience working in a safety critical environment.
• Demonstrated ability to effectively manage a group of employees in a customer focused setting.
• Experience in building relationships and working with a union.
• Knowledge of standards for customer service delivery and demonstrated ability to provide effective customer service.
• Sound knowledge of Occupational Health and Safety Act and Human Rights Code, etc.

Responsibilities

• Proactively manage all aspects of transit including operating equipment, services and staff to ensure customers enjoy a high quality of service at every touchpoint during transit.
• Lead and resolve emergency situations related to incidents at stations and ensure safety of employees and customers.
• Assist the Supervisor with people leadership, resource management, training and performance management of staff.
• Assist the Supervisor in ensuring Service Level Agreements are adhered to by all parties.
• Submit recommendations and assist in development of new policies and strategies; schedules, service performance, regulations, signage.
• Act as liaison with the local community and outside agencies during emergencies or events.
• Investigate and report any claim or occurrence that may lead to legal actions against TTC.
• Keep Departmental Management informed and participate in regular operational meetings.
• Coordinate new projects and special events; perform payroll, scheduling and related tasks.
• Promote a respectful, inclusive environment in line with OHRC, AODA, and TTC policies.

Skills

Analytical skills

Research skills

Office software

Education

Post-secondary education

Job description

Career Opportunities: Duty Station Manager (13570)

Requisition ID13570-Posted09/03/2026-Stations (20000017)-Yonge Downtown Zone (30000176)-Job Opportunity

Requisition ID: 13570
Number of Vacancies: 1 (Temporary for approximately 6 months)
Department: Stations (20000017) - Yonge Downtown Zone (30000176)
Salary Information: $114,649.60 - $143,353.60
Pay Scale Group: 09SA (CAN/S/K/09SA)
Employment Type: Regular
New or Existing Vacancy : Existing
Weekly Hours: 40 Off Days: Various Shift: Various
Posted On: September 3, 2026
Last Day to Apply: September 13, 2026
Reports to: Group Station Manager

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

Looking for a new and exciting opportunity in the Stations Department? We are looking for Duty Station Managers to join our team on a temporary basis!

What You Will Do

In this role you will support the management and guidance of supervisory staff and hourly rated employees and facilitate a positive experience for the customers through revenue purchases and process opportunities. Ensuring a safe, clean, efficient, comfortable and secure environment at Stations and overseeing the execution of service level agreements directly and/or through delegation to others. This position works on rotating shifts and off days, and may be required to work at various locations.

Other responsibilities include:

• Proactively manage all aspects of transit including operating equipment, services and staff to ensure customers enjoy a high quality of service at every touchpoint during transit.
• Lead and resolve emergency situations related to incidents at stations and ensure consistent safety of employees and customers. Coordinate with concerned emergency and security personnel at the incident site to mitigate risks.
• Assist the Supervisor with people leadership, resource management, training and performance management of staff. Work on improving relationship management and consequently improve levels of customer service.
• Assist the Supervisor in ensuring the executed Service Level Agreements are adhered to by all parties. Raise concerns with appropriate parties and follow up to ensure matters are fully addressed.
• Submit recommendations as well as assist in the development and implementation of new policies and strategies; schedules, service performance, regulations, signage, etc. to improve overall customer service.
• Act as liaison with the local community to understand concerns and issues. Liaise with outside agencies to coordinate activities during emergency situations and/or special events.
• Investigate and report any claim or occurrence that may lead to legal actions against TTC.
• Keep related Departmental Management (Transportation, Maintenance, Planning) abreast of on-going activities or unusual problems. Participate in regular operational meetings
• Co-ordinate new projects and special events, e.g. arranging plain clothes follow-ups.
• Perform administrative tasks such as running payroll, scheduling, etc.
• Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Helps to build an inclusive and accessible work and service environment for all employees and customers. Ensures the needs of employees and customers are accommodated in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and
• Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies
• Candidate will be required to participate in the TTC's Customer Service Ambassador Program.

What Skills Do You Bring?

Apply analytical skills

Gather information and conduct research

Use office technology, software and applications

What Qualifications Do You Bring?

• Completion of a post-secondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent.
• Strong understanding of business practices and procedures.
• Good understanding of safety legislation and procedures, as well as experience working in a safety critical environment.
• Demonstrated ability to effectively manage a group of employees in a customer focused setting.
• Experience in building relationships and working with a union.
• Knowledge of standards for customer service delivery and demonstrated ability to provide effective customer service.
• Sound knowledge of various relevant legislation, i.e.: Occupational Health and Safety Act, Human Rights Code, etc.
• Superior communication, influencing and interpersonal skills, verbally and in writing.
• Superior investigative and problem solving skills.
• Knowledge of HR policies and procedures and familiarity with various Collective Bargaining Agreement at the TTC.
• Strong supervisory and human relation skills.
• Experience in conducting investigations to determine root cause and analysis.
• Extensive and practical knowledge of computer based applications (i.e. Microsoft office).
• Must be subway qualified or possess the ability to become subway qualified.
• Possess a valid, non-probationary, class “G” or better in the Province of Ontario.
• Ability to become First Aid Certified.
• Knowledge of relevant station operating procedures and of station staff working practices and agreements is considered an asset.
• Ability to aquire knowledge of signal system and track switches.
• Must have or obtain Subway/SRT Rulebook Certification.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at [phone] or [e-mail] . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.