Manager, External and Capital Communications

City of Toronto; Toronto; Hybrid; CAD 130,000 - 162,000; Full time

Benefits offered by this job

Hybrid work model

Pension plan (Defined benefit)

Health, dental, vision coverage

Professional development opportunities

Job summary

The Toronto Transit Commission (TTC) seeks a Manager, External Communications to lead external and capital communications strategy, media relations, and executive messaging. You will translate complex transit developments into clear, impactful communications for diverse stakeholders and oversee a high-performing team.

Reporting to the Director, Customer Experience, you will shape communications around capital investments and upcoming TTC priorities, with a strong emphasis on accessibility and

Qualifications

• Plan and execute external communications strategies.
• Translate complex information into clear messaging.
• Lead cross-functional teams and manage priorities.
• Build and maintain media relationships.

Responsibilities

• Develop and implement external and capital communications plans.
• Oversee media relations, issues management and executive communications.
• Collaborate with senior leadership and partners to promote TTC priorities.
• Mentor and lead the communications team to ensure consistency.

Skills

Media relations

Strategic communications

Executive communications

Writing & editing

Public speaking

Stakeholder management

Education

Post-secondary degree/diploma in Communications, Journalism, Public Relations

Job description

Career Opportunities: Manager, External and Capital Communications (13588)

Requisition ID13588-Posted09/01/2026-Corporate Communications (20000063)-Corporate Communications (30000081)-Job Opportunity

Requisition ID: 13588
Number of Vacancies: 1
Department: Corporate Communications (20000063) - Corporate Communications (30000081)
Salary Information: $129,693.20 - $162,089.20
Pay Scale Group: 11SA
Employment Type: Regular Full-Time
New or Existing Vacancy : New Position

Weekly Hours: 35 Off Days: Saturday/Sunday Shift: Day
Posted On: August 31, 2026
Last Day to Apply: September 14, 2026
Reports to: Director, Customer Experience

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC's legacy of delivering service to hundreds of millions of customers a year. The TTC's new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

Ready to make a real impact? Join the TTC's Corporate Communications Department as a Manager, External and Capital Communications and join a team shaping Toronto's future.

What You Will Do

Reporting to the Director, External Communications, the Manager, External Communications leads the TTC's external and capital communications strategy, media relations program, and thought leadership initiatives. This role is responsible for developing and executing communications plans that inform and engage stakeholders on transit expansion projects, capital investments, and key corporate priorities.

The successful candidate will lead a team responsible for media relations, issues management, stakeholder outreach, speeches, briefing materials, news releases, and executive communications. Working closely with senior leadership and cross-functional teams, they will translate complex and technical information into clear, impactful messaging while ensuring consistency across all communication channels.

This is an exciting opportunity for a strategic and collaborative communications leader with strong media relations expertise, exceptional writing skills, experience managing high-profile issues, and the ability to build effective partnerships with organizations such as the City of Toronto, Metrolinx, and regional transportation partners.

Participate in the TTC Customer Service Ambassador Program.

What Skills Do You Bring?

• Plan and organize activities / projects to meet section and organizational goals
• Communicate in a variety of mediums
• Create and deliver presentations in various formats
• Use office technology, software and applications
• Provide specialized consultation
• Apply analytical skills

What Qualifications Do You Bring?

• Completion of a post-secondary degree/diploma in Communications, Journalism, Public Relations, or a related field, combined with progressive corporate communications experience or the equivalent, along with several years of directly related work experience.
• Experience leading communications teams and managing cross-functional stakeholders.
• Strong expertise in corporate communications, media relations, public relations, and journalism.
• Exceptional writing, editing, presentation, and interpersonal communication skills.
• Sound judgment, discretion, and the ability to manage sensitive and high-profile issues.
• Strong analytical, organizational, and project management skills, with the ability to manage competing priorities and tight deadlines.
• Proven ability to build effective relationships with internal and external stakeholders.
• Experience translating complex information into clear, engaging communications.
• Knowledge of accessibility, accommodation, and human rights principles, or the ability to quickly acquire this knowledge.
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and related orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
  *Please note this role will occasionally require the incumbent to work outside of normal business hours.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging, representation and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.
  

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at [phone] or [e-mail] . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC's hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.