Duty Manager Ramp, YYZ

Swissport; Mississauga; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Yearly bonus plan

Group benefits

Free parking

Uniform provided

Job summary

Swissport Canada is seeking a Duty Manager to lead daily ramp operations, ensuring safe and efficient handling of ground services for customers at Mississauga airports. You will direct manpower and equipment planning, coordinate with airport authorities, and monitor KPI performance to drive service quality.

With at least 3 years in ground handling and a proven leadership track in a unionized environment, you will manage staff assignments, payroll tasks in Dayforce, and foster a culture of safety

Qualifications

• Minimum 3 years of experience in ground handling, ramp service.
• Experience managing personnel in a unionized environment.
• Excellent English communication, oral and written.
• Valid Driver’s License and airside permit D/A.
• Available and flexible to work diverse shifts (day, evening, night, weekend, holidays).

Responsibilities

• Oversee daily ramp operations.
• Efficient resource planning (manpower, equipment) and scheduling.
• Maintain and improve safety and quality standards.
• Maintain relations with customers and airport authorities.
• Manage and control staff assignments.
• Lead daily management briefings.
• Process payroll updates (wage adjustments, vacations, etc).
• Administer new hires, recalls, terminations in Dayforce.
• Monitor and report KPI performance.
• Coach and train staff to improve operations.
• Ensure policy adherence across shifts.
• Support disciplinary processes with labor relations.
• Oversee incident/accident reporting and safety activities.

Skills

Leadership

Communication

Team management

Customer focus

Conflict resolution

Multi-tasking

English proficiency

Tools

Dayforce payroll system

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals who align with these values to join our team at various locations across the globe.

Job Summary

Under the direction of the Station Manager, the Duty Manager is responsible for efficiently and profitably managing and directing ramp activities, providing a safe, high-quality product across a range of ground handling services to its customers.

Job Responsibilities

• Accountable for daily operations
• Efficient Resource Planning (manpower, equipment) and managing scheduling.
• Maintain and improve customer and company safety and quality standards.
• Maintain good relations with customers and airport authorities.
• Manage and control all staff assignments.
• Hold daily briefings with all levels of management.
• Accurately perform general payroll updates such as wage adjustments, vacation, banked time, monetary adjustments, etc...
• Administer new hires, recalls, terminations, and changes via the Dayforce system.
• Maintain, monitor, and report on agreed key performance indicators (KPI's)
• Coach and train all employees to improve operations effectively.
• Ensure workforce adherence to company policies and procedures.
• Participate in the disciplinary and grievance process with labor relations.
• Ensure that incident/accident reports are completed in an adequate and timely manner.
• Responsible for Quality, Health, Safety, and Environmental activities at the station, intending to reduce employee injuries, aircraft, and equipment damage
• Other duties as assigned.

Qualifications And Competencies

• Minimum 3 years of pertinent experience in the ground handling industry, ramp service.
• Relevant experience in personnel management in a unionized environment.
• Excellent communication skills (interpersonal)
• Excellent English communication, oral and written.
• Valid Driver’s License and airside permit D/A
• Strong organizational and multi-tasking skills.
• Leadership ability.
• Customer focus and quality awareness.
• Ability to deal with conflict.
• Available and flexible to work various shifts (day, evening, night, weekend, and holidays) according to operational requirements.

WHY WORK FOR US?

• Fun place to work!
• Competitive pay
• Paid training
• Yearly bonus plan
• Group benefit
• Free parking
• Uniform provided

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

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