Duty Manager (Assistant Manager in Training)

Splitsville Entertainment Inc.; Waterloo; On-site; CAD 42,000 - 63,000; Full time

Benefits offered by this job

50% off food while working

$1 bowling

Ongoing training and development

Management training programs

Mental health support benefits

Job summary

Splitsville Entertainment is seeking a Duty Manager to support the centre management team in daily operations, lead a high-performing team, and ensure service standards. This role is part of the 12-month Assistant Manager in Training (AMIT) program, offering a learning journey from daily operations to management responsibilities.

Eligible candidates must meet local legal requirements for serving alcohol. The role includes opportunities for career progression, in-house training programs, and

Qualifications

• High School diploma or equivalent.
• Smart Serve (ON) certification.
• Food handlers certificate.

Responsibilities

• Lead and motivate the team to deliver exceptional guest experiences.
• Support centre management in day-to-day operations.
• Contribute to achieving financial targets and service standards.

Skills

Leadership

Customer service

Team player

Communication

Multitasking

Decision making

Scheduling

Education

High School or Equivalent

Tools

Smart Serve Certification

Food Handlers Certificate

Job description

Are you a natural leader who thrives in a fun, fast-paced environment?

Do you love motivating teams, creating memorable guest experiences, and leading by example?

We’re looking for a Duty Manager support the centre management team in the day-to-day running of the centre, manage the daily performance and standards set by the team, ensuring adherence to company policies, and deliver financial targets and service standards as set by the business. In addition to being a Duty Manager, this position is part of our 12-month Assistant Manager in Training (AMIT) program, where you will be taken on a learning journey covering everything from our ways of working, to stepping up into management.

To be eligible for this role, candidates must be of legal age to serve and handle alcohol in accordance with local licensing and employment laws.

The Why...

Join Splitsville as a Duty Manager and in return you'll get:

• 50% off food when you are working
• $1 bowling
• Ongoing training and development, with the opportunity to fast track your career
• Access to our in-house management training programs
• Mental health support benefits

The What...

Here’s some of what you can expect as part of the role…

• Participate in our 12-month Assistant Manager in Training (AMIT) Program, developing the skills and experience needed for future management opportunities.
• Lead, coach, and motivate team members to deliver exceptional guest experiences.
• Role model company values, behaviours, and ways of working.
• Create a positive, fun, and high-performing team culture.
• Provide regular feedback and support team member development.
• Support recruitment, succession planning, and talent development initiatives.
• Ensure compliance with company policies, procedures, and safety standards.
• Assist in delivering centre financial and commercial targets.
• Support local marketing initiatives and sales-driving activities.
• Coach team members to achieve daily sales and performance goals.
• Identify opportunities to increase revenue and enhance guest spend.
• Assist with cash handling, banking, and stock control processes.
• Drive operational excellence across all areas of the centre.
• Manage day-to-day centre operations when acting as Manager on Duty.
• Complete and monitor key operational, health & safety, maintenance, and hygiene checks.
• Attend and contribute to management and team meetings.
• Inspire the team to consistently exceed guest expectations.
• Lead by example on the floor during key trading periods.
• Resolve customer concerns and deliver effective guest recovery solutions.
• Foster a fun, engaging, and memorable environment for both guests and team members.

The Who…

The be a successful Duty Manager, you’ll have:

• Proven experience in a retail, leisure, or restaurant setting
• High School or Equivalent
• Valid Smart Serve (ON) Certification
• Valid Food Handlers Certificate
• Friendly, energetic, enthusiastic, positive attitude
• Ability to multitask; stays calm under pressure
• Team player
• Excellent communication and interpersonal skills
• Demonstrate ability to deliver excellent customer service
• Ability to make decisions quickly and confidently bases on company policies and practices
• Experience with organizing and assigning shift tasks and holding team members accountable for completion
• Flexible schedule (available days, nights, weekends, holidays)

Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

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